Your questions answered

Sending and receiving money and airtime with WorldRemit is simple and seamless. The majority of the time you'll find our website and app instructions very clear and self-explanatory.

However, if you've never used our service before, or are sending by a different method or to a different country, you may have some questions. Here you'll find answers to any question you may have.

WorldRemit’s new look

Wondering about our new look? We’ve answered any questions you might have about our rebrand here.

Getting started

If you're new to WorldRemit, it might be worthwhile checking out our getting started page. Here you'll find an overview of the services we offer, along with details such as:

• How much you can send
• How long it takes for money to arrive
• How you can pay for your transfer

How you can send money

If you need help with any of our services and transfer methods, you'll find answers and all our FAQs in these pages:

• Bank transfer
• Cash pickup
• Mobile money
• Airtime top up
• Door-to-door
• WorldRemit Wallet

Where you can send to and where you can send from

For a full list of the 145+ countries you can send to and the 50+ countries you can send from, along with FAQs such as country specific verification details and amounts you can send, visit these pages:

• Which countries can I send money to?
• Which countries can I send money from?

General help and support

If you have any other questions or need help, visit our other pages. For FAQs on sending money, payment, and similar, visit: 

• Paying for your transfer
• Cancellations and refunds
• Identity verification

For help with your account and to understand how we use the information you provide us, visit:

• Your account, email and passwords
• Security and privacy page

Once you have created a transaction and want to spread the word to friends and family, visit:

• Refer-a-Friend

And if you have an issue, visit our troubleshooting page to find a solution.

Implications of Brexit

Wondering if Brexit will have any impact on your transfers with us? We’ve answered any questions you might have about Brexit here.

Gender representation

Companies with over 250 staff in the UK are legally required to publish a snapshot of their gender pay gap on the 5th of April each year. 

At WorldRemit, we pay women and men with the same performance and experience in equivalent roles equally. Despite our commitment to fair compensation, we do still have a gender pay gap. Learn more about what we're doing to close the gap here.