Help Hub
Frequently asked questions (FAQs)
Common Problems
Here you'll find guidance on the top ways to solve common problems our customers experience.
Cancellations & Refunds
Has your transfer been cancelled? Learn why. Need to cancel a transfer? Learn how you can do it yourself and how refunds and recalls work at WorldRemit.
Where's my money?
Wondering where your money is? Find instructions on how to track the progress of your WorldRemit transfers via the website and app.
Send money to over 130 countries with WorldRemit
Need to send money abroad? Find information on which WorldRemit services you can use and where you can send money to using our website and app.
Getting started with WorldRemit
Discover the basics of sending money through the WorldRemit website and app. You will also find information on payout and payment methods.
Refer a friend
Love our service? Refer a friend and you could both earn rewards with our referral programme. Find out how it works.
My Account
Learn how to manage your account and other account details. Find out how to change your password, PIN and other useful information.
Money Not Received
Find information on why your transfer may be taking longer than you expected including common things that may have happened and how to resolve them.
Payments
Find out how you can pay for your transfer. This includes card payments, bank transfers and other commonly used payment methods.
Troubleshooting
Having an issue with the app or website? Find information on how to troubleshoot common issues like enabling cookies or which browsers work best.
Identity Verification
Information on why WorldRemit has to verify your identity and the ways in which we do that with your help
Send on the go and track your transfer with our app
