WorldRemit's Frequently Asked Questions

Your questions answered

Sending and receiving money and airtime with WorldRemit is simple and seamless. The majority of the time you'll find our website and app instructions very clear and self-explanatory.

However, if you've never used our service before or are sending by a different method or to a different country, you may have some questions. You'll find the answers here.

Where's my money?

After your money’s been sent, you want to know exactly where it is! We send you notifications throughout the process, but if you’re unsure what is happening right now then you can find the answers to most of your questions here.

Getting started

If you're new to WorldRemit, it might be worthwhile checking out our videos below on how to sign up and how WorldRemit works. You might also want to look at our Getting Started page to find more information about the services we offer and more.

How to sign up

How it works

How you can send money

If you need help with any of our services and transfer methods, you'll find answers and all our FAQs in these pages:

Where you can send to and where you can send from

For a full list of the 150+ countries you can send to and the 50+ countries you can send from, along with FAQs such as country specific verification details and amounts you can send, visit these pages:

General help and support

If you have any other questions or need help, visit our other pages. For FAQs on sending money, payment, and similar, visit:

For help with your account and to understand how we use the information you provide us, visit:

Once you have created a transaction and want to spread the word to friends and family, visit:

And if you have an issue, visit our troubleshooting page to find a solution.