Warning iconCOVID-19 update: We’re here to help you get money to friends and family quickly. Where possible, please transfer to bank accounts, mobile money or airtime instead of cash pick up. Our service is available 24/7 via our website and app and your money is safe with us. For more information click here.

WorldRemit's Frequently Asked Questions

Coronavirus update
You can find the latest service information here.
Our customer support teams are here to help you, but we are receiving lots of calls, please check our FAQs below before contacting us.

Your questions answered

Sending and receiving money and airtime with WorldRemit is simple and seamless. The majority of the time you'll find our website and app instructions very clear and self-explanatory.

However, if you've never used our service before, or are sending by a different method or to a different country, you may have some questions. Here you'll find answers to any question you may have.

Getting started

If you're new to WorldRemit, it might be worthwhile checking out our getting started page. Here you'll find an overview of the services we offer, along with details such as:

How you can send money

If you need help with any of our services and transfer methods, you'll find answers and all our FAQs in these pages:

Where you can send to and where you can send from

For a full list of the 150+ countries you can send to and the 50+ countries you can send from, along with FAQs such as country specific verification details and amounts you can send, visit these pages:

General help and support

If you have any other questions or need help, visit our other pages. For FAQs on sending money, payment, and similar, visit: 

For help with your account and to understand how we use the information you provide us, visit:

Once you have created a transaction and want to spread the word to friends and family, visit:

And if you have an issue, visit our troubleshooting page to find a solution.

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