I want to cancel my transfer
You can request cancellation of your transaction through the transfer status page on our website and app.
Refunds usually take 1 - 7 working days, depending on your payment method.
Please note that we are not always able to cancel transactions once they have been sent. If your transfer status page does not allow you to cancel, this means the money has already been paid.
I’m still waiting for my refund
Have you been waiting less than 7 working days for your refund?
- Refunds are usually processed within 7 working days. Unfortunately we will be unable to chase the refund for you before the 7-day period is up, so please be patient whilst the money is returned to you.
- First check with your bank to make sure you have the latest balance on your account. Your bank may be in the process of returning the refund to your account.
If you’ve checked the above and your money is not back in your account, please contact us so we can investigate further.