After your money’s been sent, you want to know exactly where it is! We send you notifications throughout the process, but if you’re unsure what is happening right now then you can find the answers to most of your questions here.

Start with checking your transfer status here

  • On the website, you’ll see the 'transfers in progress' section at the top of the page. Select a transaction to view its status.
  • In the app, you will see the 'transfers in progress'' section at the top of the 'activity' page. Select a transaction to view its status.

If you sent the money within the last hour, you do not need to do anything at this stage. Please wait for the confirmation that it has arrived.

If your transfer isn't completed straight away, it could be because of one of the following reasons:

Do my details need to be verified or updated?

Click here to update or verify your details.

Why is my transfer taking longer than expected?

Click here to see why your transfer is taking a long time.

Why am I still waiting for my refund?

Click here for information on cancellations and refunds.