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In some circumstances, transactions may be held either by us, or our partners, in order to comply with relevant regulations. To comply with these regulatory obligations we may ask for additional information.

If this is the case we will contact you, either by email or over the phone. To avoid any delay in processing your transfer, please ensure to check your emails regularly. 

If you’ve sent using the WorldRemit Wallet please see our FAQs specific to the Wallet here