Please don't contact us with a query about a transaction made within the last 6 hours

 



Coronavirus update
You can find the latest service information here.
Our customer support teams are here to help you, but we are receiving lots of calls, please check our FAQs before contacting us.


Want to get in touch with us? Whether you have a question to ask or a problem to solve, head to our FAQ pages to see if we've answered it there. If you're unsure about the status of your transfer, please check our Where's my money? page to find out more information.

If you're new to WorldRemit, our Getting Started page could be just what you need. We've filled it with loads of useful information, including an overview of the services we offer and important details like:

Need to send us your documents?

If we've asked you to send us some documents, you can use the link we sent in our email to upload these straight to your account.

Lost the email? No problem! You can upload your documents here too:

Still have a question?

Because of COVID-19 safety measures and movement restrictions, we're operating with fewer support team members at the moment. So, it may take a little longer than usual to get in touch with us. To ensure that we give you the best service possible, we can offer you a choice of support options:

  • FAQs - this is the best place to start with your query. Here you'll find video tutorials and a wide rage of articles to help with most questions
  • Chat - if you have a transaction in progress, we can offer support through our chat agents
  • Email - for any non-urgent issues you can fill in the form below to email us. We aim to respond within 48 hours
  • Phone - if we've asked you to call us about your transaction, please scroll down to find the correct phone number for your country

As a reminder: please don't send us your card details.

Our contact numbers

Please make sure you have your transaction number ready when calling us.

When you call, you will hear a number of options. Please listen carefully to these and select the option which best fits your query. This will help us route your call correctly and reduce your wait time.

Africa

Somaliland: +252 252 3737

South Africa: +278 000 14936

Rwanda: 4040

Asia

Japan: +81 3 4588 8160

Hong Kong: +852 3008 1718

Malaysia: +60 1800 818 717

Singapore: +65 3159 0808

Philippines: +63 2827 11566 and 1 800 1320 0210 (Toll-free from PLDT, SUN and SMART networks)

Australia

Australia: 1800 130478

New Zealand: 0800 800046 

Europe

Belgium0800 54145

Croatia: 0800 200597

Denmark: +45 7879 2981

France: +33 2 72 24 21 17

Italy: +39 06 94803110

Germany: 0800 7243141

Netherlands: +31 203 697 480

Norway: +47 21 99 94 85

Spain: +34 960 473 401

Sweden: +46 4 1088 0200

Switzerland: +414 350 86414

United Kingdom (Individual): +44 20 7148 5800;

United Kingdom (Business): +44 20 3966 6216

USA & Canada

Canada: +1 888 772 7771

Canada (French): +1 888 961 4869

USA: +1 888 772 7771

Rest of world: +44 20 7148 5800

Our headquarters

UK office

WorldRemit Ltd
62 Buckingham Gate
London
SW1E 6AJ

Tel: +44 (0)20 7148 5800

+44 (0)20 3519 8580

US office

WorldRemit Corp
600 17th Street
Suite 200S
Denver
CO 80202

Tel: +1-888-961-4869

+1-888-772-7771

Canada office

WorldRemit Inc.
2 Bloor St W, Suite 700
Toronto, ON
M4W 3E2

Tel: +1-888-961-4869

+1-888-772-7771

Australia office

WorldRemit Pty Ltd
Level 23
1 O'Connell Street
Sydney, NSW 2000

Tel: +61 (02) 6145 2161

New Zealand office

WorldRemit (New Zealand) Limited
41 Shortland Street
Plaza Level
Auckland 1010

Tel: +64 (09) 887 1710

Japan office

WorldRemit Ltd. (Japan Branch)
Ark Mori Building 12F
1-12-32 Akasaka, Minato-ku
Tokyo 107-6012

Tel: +81-3-4588-8160