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Contact us


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Want to get in touch with us?

Whether you have a question to ask or a problem to solve, head to our FAQ pages in our Help Hub to see if we've answered it there. If you're unsure about the status of your transfer, please check our Where's my money? page to find out more information.

If you're new to WorldRemit, our Getting Started page could be just what you need. We've filled it with loads of useful information, including an overview of the services we offer and important details like:

  • How much you can send

  • How long it takes for your money to arrive

  • How you can pay for your transfer

  • How we process cancellations and refunds

  • How we process personal information

  • How to verify your identity


Need to send us your documents?

If we've emailed you and asked you to send us some documents, use the link in our email to upload your photo ID or selfie, and provide your proof of address by attaching it and replying to our email. 

  • To provide your photo ID or selfie: use the link in the email we sent you, or upload them here:

    • Photo ID

    • Selfie

  • To provide your proof of address or any other document, reply to our email with your document as an attachment


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Still have a question?

Our teams are here to help our customers send money to over 130 countries worldwide. 

Find an answer quickly in our Help Hub.

Need to speak to us? We’re also here to take your call.   

  • FAQs in our Help Hub - This is the best place to start. You’ll have access to a wide range of articles to help with most questions

  • Phone - if you have a transfer in progress, please scroll down below where you can find the phone number for your country

An exclamation mark in white in the centre of an orange octagonAs a reminder please don’t send us your card details.

Visit our FAQs

Our contact information

To assist you better when you call us, share your transaction ID or case number, if you have one.

When you call, you will hear a number of options. Please listen carefully to these and select the option which best fits your query. This will help us route your call correctly and reduce your wait time.

AFRICA


South Africa

+27 105 0069 22

Uganda

+256 800 113 330

AUSTRALIA OCEANIA


Australia

+61 1800 569135

New Zealand

+64 800 995 011

UNITED KINGDOM


UK

+44 203 9666899

US & CANADA


Canada

+1 833 596 0890

Canada (French)

+1 833 719 0499

USA

+1 206 580 0383

USA (Toll Free)

+1 855 383 7579



Rest of the world

+44 203 9666899


A fast and secure way to send money on the go

Download our app for free to send money online in minutes to over 130 other countries. Track your payments and view your transfer history from anywhere.

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