Warning iconCOVID-19 update: We’re here to help you get money to friends and family quickly. Where possible, please transfer to bank accounts, mobile money or airtime instead of cash pickup. Our service is available 24/7 via our website and app and your money is safe with us. For more information click here.

Different types of transfers have different processing times. Your transaction might need action from you or is delayed for these reasons:

Incorrect recipient details

Remember that it may not always be possible to update the details of your transfer after it has been processed. Always make sure that your recipient details are correct before completing your transfer. 

If your transfer cannot be processed due to invalid details, we will usually contact you to let you know. Please check your emails regularly if your transfer is taking longer than expected.

If you are still unsure of what details are needed for your recipient you can always click here for information on services we offer.

It may be possible to update your transfer details yourself by using the ‘Need to Change Something?’ option. Start with checking your transfer status

  • On the website, you’ll see the 'transfers in progress' section at the top of the page. Select a transaction to view its status. If it’s possible for you to make any changes without contacting us ‘Need to Change Something?’ will show.
  • In the app, you will see the 'transfers in progress'' section at the top of the 'activity' page. Select a transaction to view its status. If it’s possible for you to make any changes without contacting us ‘Need to Change Something?’ will show.

If this option does not appear please contact customer service support for assistance.

My transfer is ‘processing’

Time frames vary depending on the country and service selected. You can find more information by selecting the option that applies to you from the country list.

How you decide to pay for your transfer might also affect the time it takes, for information on payment methods click here and select the option that applies to you.

If there is an unexpected delay to your transfer we will be in contact with you by email. You can also get live updates on our services by selecting the country you have sent to on our website.

If you have sent to a WorldRemit Wallet, remember that your recipient will need to create and verify their Wallet before your transaction can be completed. For more information on this please see our FAQs specific to the Wallet here.

No confirmation received

Please login to check the status of your transfer by going to the My transactions section of your account. You might also need to check your contact details registered are correct so you can receive future notifications.

Do you need help with how your recipient is going to collect or receive the money? You can find information on services by selecting the option that applies to you from the country list.