I'm waiting for a refund
If you’ve changed your mind and asked for your money back, we explain how long it will take here:
If you want to check if your transaction has been cancelled you can view your transfer status using our website or mobile app.
- On both the website and app, you’ll see the 'transfer history' section towards the bottom of the page. The transaction will say cancelled.
For general information on cancellations please click here.