I'm waiting for a refund

If you’ve changed your mind and asked for your money back, we explain how long it will take here:

Refund Process

If you want to check if your transaction has been cancelled you can view your transfer status using our website or mobile app.

  • On both the website and app, you’ll see the 'transfer history' section towards the bottom of the page. The transaction will say cancelled.

For general information on cancellations please click here.

    Send on the go and track your transfer with our app

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