I'm waiting for a refund

If you’ve changed your mind and asked for your money back, we explain how long it will take here:

Refund Process

If you want to check if your transfer has been cancelled you can view your transfer status using our website or mobile app.

  • On both the website and app, you’ll see the 'transfer history' section towards the bottom of the page. The transfer will say cancelled.

For general information on cancellations please click here.