Warning iconCOVID-19 update: We’re here to help you get money to friends and family quickly. Where possible, please transfer to bank accounts, mobile money or airtime instead of cash pickup. Our service is available 24/7 via our website and app and your money is safe with us. For more information click here.

I'm waiting for a refund

If you’ve changed your mind and asked for your money back, we explain how long it will take here:

Refund Process

If you want to check if your transaction has been cancelled you can view your transfer status using the our website or mobile app. 

  • On the website, you’ll see the 'transfer history' section towards the bottom of the page. The transaction will say cancelled. 
  • In the app, you will see the 'transfer history' section towards the bottom of the page. The transaction will say cancelled. 

For general information on cancellations please click here.