I'm waiting for a refund

If you’ve changed your mind and asked for your money back, we explain how long it will take here:

Refund Process

If you want to check if your transaction has been cancelled you can view your transfer status using the our website or mobile app. 

• On the website, you’ll see the 'transfer history' section towards the bottom of the page. The transaction will say cancelled. 
• In the app, you will see the 'transfer history' section towards the bottom of the page. The transaction will say cancelled. 

For general information on cancellations please click here.