If you are having trouble making a transfer, refer to the below questions for guidance.

What Internet Browser works best with WorldRemit?

WorldRemit is optimised for use on Google Chrome, though should work on all major browsers.

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How do I enable cookies on Google Chrome?

Google Chrome

Step 1. Click the three ‘bulletpoint’ dots at the top right of the screen and select ‘Settings’

Step 2. Scroll to the bottom of the Settings menu until you see ‘Advanced’ and select this.

Step 3. Click ‘Content Settings’

Step 4. Click ‘Cookies’

Step 5. Click ‘Allow sites to save and read cookie data (recommended)’ – making sure that the indicator on the right has changed to a blue colour. This means your browser will now enable cookies.

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How do I enable cookies on Internet Explorer?

Internet Explorer

Step 1. Click the ‘cog wheel’ icon in the top right corner of the screen and select ‘Internet Options’

Step 2. Click the third tab ‘Privacy’

Step 3. Click ‘Advanced’

Step 4. Tick ‘Override automatic cookie handling’

Step 5. Select ‘Accept’ and then click ‘OK’ to confirm your change.

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How do I enable cookies on Firefox?

Firefox

Step 1. Click the ‘Menu’ button at the top right of the screen (the three horizontal lines)

Step 2. A new tab will open. Click the fifth option, ‘Privacy’

Step 3. Under the sub heading ‘History’ select ‘Use custom settings for history’ from the dropdown options.

Step 4. Under this, select ‘Accept cookies from sites’

Step 5. Select ‘Always’ next to the ‘Accept third-party cookies’

Step 6. Navigate to the ‘Keep until’ option and select ‘They expire’

Step 7. Close the settings tab.

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How do I enable cookies on Safari?

Safari

Step 1. Select ‘Safari’ from the top left corner of the screen next to the Apple logo

Step 2. Select ‘Preferences’ from the menu

Step 3. A pop up window will appear. Select ‘Privacy’

Step 4. Under the heading ‘Cookies and website data’, choose the option ‘Allow from websites I visit’.

Step 5. Close the pop up screen.

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I’m having issues with the website, what can I do?

If you are having an issue using our website, it could be for a number of reasons.

Firstly, check your Internet Browser, and ensure you have the most up to date version. WorldRemit works best on Google Chrome, though any up to date software should work too.

Secondly, check you have cookies enabled on your browser. You can find instructions on how to do this for the most common browsers in the Troubleshooting section of the WorldRemit FAQs

If you are still experiencing issues, there could be a temporary problem with our website. If this is the case, we would recommend contacting Customer Service. Any screenshots that you can take will be very helpful in diagnosing and resolving issues with the website.

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I’m having issues with the app, what can I do?

If you are having an issue using one of our apps, it could be for a number of reasons.

Firstly, check your app version is up to date. It is important to update your app whenever there is a new version available.

Secondly, close the app and restart it to see if the problem persists.

If you are still experiencing issues, there could be a temporary problem with our app. If this is the case, we would recommend contacting Customer Service. Any screenshots that you can take will be very helpful in diagnosing and resolving issues with the app.

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