Troubleshooting

If you are having trouble making a transfer, refer to the below questions for guidance.

What Internet Browser works best with WorldRemit?

WorldRemit is optimised for use on Google Chrome but should work on all major browsers.

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How do I enable cookies on Google Chrome?

  1. Click the three dots at the top right of the screen and select Settings
  2. Scroll to the bottom of the Settings menu then click Advanced 
  3. Click Content Settings
  4. Next, click Cookies
  5. Click 'Allow sites to save and read cookie data (recommended)' – making sure that the indicator on the right has changed to a blue colour. This means your browser will now enable cookies

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How do I enable cookies on Internet Explorer?

  1. Click the ‘cog wheel’ icon in the top right corner of the screen and select Internet Options
  2. Click on the Privacy tab
  3. Click Advanced
  4. Tick ‘Override automatic cookie handling’
  5. Select ‘Accept’ and then click ‘OK’ to confirm your change

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How do I enable cookies on Firefox?

  1. Click the ‘Menu’ button at the top right of the screen (the three horizontal lines)
  2. Click Privacy
  3. Under the sub heading ‘History’, select ‘Use custom settings for history’.
  4. Under this, select ‘Accept cookies from sites'
  5. Select ‘Always’ next to ‘Accept third-party cookies’
  6. Navigate to the ‘Keep until’ option and select ‘They expire’
  7. Close the settings tab

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How do I enable cookies on Safari?

  1. Select Safari from the top left corner of the screen (next to the Apple logo)
  2. Select Preferences from the menu
  3. A pop up window will appear. Select Privacy
  4. Under the heading ‘Cookies and website data’, choose the option ‘Allow from websites I visit’
  5. Close the pop up screen

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How do I enable cookies for Opera?

  1. Go to Settings
  2. Click Advanced in the left sidebar and click Privacy & Security
  3. Under Privacy and Security, click Site settings
  4. Click Cookies
  5. At the top, turn on 'Allow sites to save and read cookie data (recommended)'

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I’m having issues with the website, what can I do?

If you are having an issue using our website, please try the following:

  1. Check your Internet Browser and ensure you have the most up to date version. WorldRemit works best on Google Chrome but it should work on all major browsers
  2. Check you have cookies enabled on your browser. You can find instructions on how to do this for the most common browsers in the Troubleshooting section here
  3. If you are still experiencing issues, there could be a temporary problem with our website. If this is the case, we would recommend contacting Customer Service. Any screenshots that you can take will be very helpful in diagnosing and resolving issues with the website

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I’m having issues with the app, what can I do?

If you are having an issue using one of our apps, please try the following.

  1. Check your app version is up to date. It is important to update your app whenever there is a new version available.
  2. Close the app and restart it to see if the problem persists
  3. If you are still experiencing issues, there could be a temporary problem with our app. If this is the case, we would recommend contacting Customer Service. Any screenshots that you can take will be very helpful in diagnosing and resolving issues with the app

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