As a financially regulated company, WorldRemit is required by law to verify its customers. For more information on our verification processes and policies, click on the links below.

Why does WorldRemit need to verify me?

As a financially regulated company we are required by law to verify all of our customers.

The type of verification we will need can be different depending on the amount that you are sending, and which country you are sending from. This is because each country you can send from will have different laws that WorldRemit need to abide by.

Usually, we will only be required to check your name, address and date of birth. However, in some circumstances, we may also require further information in order to comply with our regulatory obligations. This can include the purpose of your transfer or source of funds for example.

We will contact you if we require anything from you, so please ensure you check your emails regularly after you’ve created your transfer.

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What is identity verification?

As a financially regulated company we are required by law to verify all of our customers. Part of this process is identity verification. Typically this involves collecting a copy of government issued ID from you.

You can upload your ID securely at any time by clicking the link or alternatively emailing the WorldRemit Customer Service team

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What ID is required for the country I’m registered in?

As a financially regulated company we are required by law to verify all of our customers.

The type of verification we will need can be different depending on the amount that you are sending, and which country you are sending from. This is because each country you can send from will have different laws that WorldRemit need to abide by.

Please click on a link below for details of the verification process for the area you are sending from:

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Is there anything I need to know before I upload my ID?

When submitting your ID, please ensure that it is a a high-quality photo or scan of a valid government issued ID showing:

  • Document number
  • Your photo
  • Your full name
  • Your date of birth
  • Your signature
  • An expiry date
  • The place of issue (if any)
  • The full machine readable zone (the two lines of letters and numbers at the bottom of the document) if present

The full name and date of birth must match the details on your WorldRemit account.

If any details do not match, please contact the WorldRemit Customer Service team to have your details amended. For more information on this see the "My Account" page

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What types of ID can you accept?

ID documents we can usually accept include:

  • Passport
  • National ID card
  • Photo driving licence

If you are providing an ID card or driving licence, we will need to see both the front and back of the card. If your document is not accepted, it could be for a number of reasons. These can include:

  • The quality of the photograph / scan
    • There may be glare / light reflection that obscures the image
    • The image may be too low resolution to read
    • The image may have been cropped so all the details are not visible
  • The expiry date
    • The ID may have expired. We can only accept valid in date IDs
  • The details on your ID
    • The details (including name and date of birth) on the ID provided must match your WorldRemit account
  • The ID type
    • The types of document we can accept are government issued. We cannot accept documents such as student cards

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What is Address verification?

As a financially regulated company we are required by law to verify all of our customers. Part of this process can involve address verification.

You can upload the document showing your home address anytime by clicking here or alternatively emailing the WorldRemit Customer Service team.

When submitting your proof of address, please ensure that it is a a high-quality photo or scan of a valid document showing:

  • Your full name
    • This must match what appears on your WorldRemit account
  • Your full home address
    • This cannot be a PO address
    • This cannot be an office /workplace address
    • This must match what appears on your WorldRemit account
  • The date of issue
    • This should not be more than 3 months old
  • A logo or clear name of the sender
    • This should appear on all official bills or statements as a letterhead

The name and address on the document must match the details on your WorldRemit account.

If any details do not match, please contact the WorldRemit Customer Service team to have your details amended. For more information on this see the My Account section of the WorldRemit FAQs.

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What types of document can you accept for address verification?

ID documents we can usually accept include:

  • Utility Bill
    • This can be a gas, electricity, water or insurance bills.
    • We can’t accept mobile phone bills
    • This must be no older than 3 months
  • Driving Licence
    • This must show your address
    • This must be in date – we cannot accept expired documents
  • Bank / Credit card statement
    • This must be no older than 3 months

If your document is not accepted, it could be for a number of reasons. Reasons documents cannot be accepted can include:

  • The date
    • If the document is older than 3 months we cannot accept
  • The details on your document
    • The details (including name and address) on the document provided must match your WorldRemit account
    • The details must be for your home residence, not a PO Box or workplace
  • The document type
    • The type of document may not be one we can accept (for example a mobile phone bill)

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What happens to my personal information after I upload it?

As a financially regulated company we are required by law to verify all of our customers. Your information and/or documents are stored on our secured servers. We only use these when we are completing our Know Your Customer (KYC) checks.

You can read more about our privacy policy and how we use your information here.

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How do I upload my ID and address documents?

If we have requested documents from you, we will have sent a link to you in either an email . Clicking that link will allow you to upload images of your documents straight to your account.

You can also upload the documents at any time using the links below:

Alternatively, you can e-mail these directly to us the WorldRemit Customer Service team.

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