Warning iconCOVID-19 update: We’re here to help you get money to friends and family quickly. Where possible, please transfer to bank accounts, mobile money or airtime instead of cash pick up. Our service is available 24/7 via our website and app and your money is safe with us. For more information click here.

Please select a question from the list below to jump to the relevant section.

How do I cancel a transaction that I have made?

If you wish to cancel a transaction you have made, please contact WorldRemit as soon as possible. After a transaction is paid out we may not be able to refund it, so it is important you contact us as soon as possible to minimise this possibility.

You can find our contact details here

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How long does a refund take?

Once the transaction has been cancelled, a refund usually takes up to 7 working days to be credited back to you, depending on your payment method. This can, however, vary dependent upon the payment option and provider you have chosen. For more information on this, please select the way you paid from the list below.

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Can I recall a paid transaction?

In some circumstances we are able to attempt to recall a paid mobile money and bank transfer transactions, but this is not always guaranteed.

Airtime top up and cash pickup transfers which are paid are unable to be recalled.

If you have sent money to a recipient and entered an incorrect mobile money wallet number or account information for example, we may attempt to do this for you. Please contact WorldRemit as soon as possible if you think you may need to recall a transaction.

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Why are recalls not guaranteed?

To attempt a recall of funds we have to contact the recipient to request authorisation to debit them.

For a successful recall we need;

  • The recipient of the money to be contactable
  • The recipient of the money to give consent to the recall
  • The recipient of the money to have a sufficient balance to cover the recall

If we do not have any of the above, we will be unable to recall the transaction.

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