What is POLi payment? style=

POLi payment is an online payment service in Australia and New Zealand that allows you to make a secure payment from your internet banking portal directly to a business such as WorldRemit. You don’t have to register, so no information is stored that can be used to access your bank account. It’s free to use when paying for a WorldRemit transfer, and is great for sending large amounts. POLi Payments is a business of Australia Post.

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How to use POLi payment for international money transfers?

Here’s how to use POLi payment when paying for a WorldRemit money transfer:

  • choose POLi as your payment method when you come to pay
  • you'll be taken to the POLi payment website, where you can choose your bank
  • securely log-in to your bank, using your online banking credentials
  • if your bank uses additional verifications steps (such as an SMS or in-app verification codes) for first time payments to third parties, this will work as normal
  • complete the payment directly from your online banking, following the instructions on screen.

We’ll get a confirmation telling us that your payment is complete.

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Are POLi payments safe?

Are POLi payments safe? style=Yes. POLi places a lot of importance on the security of its software. They never capture sensitive information, such as user names or passwords. They undertake regular security reviews to ensure that they meet all modern security standards. Neither POLi, nor WorldRemit, ever has access to your personal banking details. POLi Payments is a business of Australia Post, the Australian national postal service with over 200 years of history. POLi is used by some of the region’s leading brands, including major international airlines.

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How long does a POLi transfer take?

Most POLi payments are processed instantly. We can process your transfer once the payment arrives in our account. For certain banks, or larger transfers, this can take several working days, but we check regularly to see if the funds have arrived.

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Can I pay by POLi in my country?

Can I pay by POLi in my country? style=You can pay for your WorldRemit money transfer using POLi from the countries below. Simply click on them to see what the maximum amounts you can send are.

POLi Pay supports most of the leading banks in Australia and New Zealand.

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What should I do if my POLi payment is declined?

We won’t know why your POLi payment is declined because we don’t have access to that information. The best thing to do is contact your bank’s payments or authorisation department. They should be able to give you more information.

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Will I be charged for paying with POLi?

There are never any hidden or extra fees when using WorldRemit. The total you need to pay is outlined when you create a transaction (including any payment fees).

POLi will never charge anyone to pay with POLi. The only potential charge would be if your bank usually charges you to make POLi payments (or ‘pay anyone’ internet banking transfers). If this is the case, the charge will vary depending upon the bank, and is not charged by WorldRemit.

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Can I pay using someone else’s Poli account?

No. The money you send as a transfer must come from your own POLi account (i.e. a bank account in your name). That’s because as a financially regulated company, we need to ensure that we know the identity of our customers – and this includes the source of the funds they pay with.

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How long does a Poli refund take?

IIf you decide to cancel a money transfer made with a POLi payment, you can expect your refund to be credited into the same bank account within 2 - 4 working days. However, it may vary depending on your bank. So it’s well worth checking with your bank exactly how long it will take.

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