Every customer must have their own individual WorldRemit account. For more information on this, click on a question below.

How do I change the name on my account?

The name on your WorldRemit account must be your full legal name that appears on your government issued ID.

If you have made a mistake when registering (for example you may have misspelled your name), please contact customer service who will be able to help. You can find our contact details here

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How do I change the date of birth on my account?

The date of birth on your WorldRemit account must be your real date of birth that appears on your government issued ID.

If you have made a mistake when registering (for example you may have mistyped your date of birth), please contact customer service who will be able to help. You can find our contact details here

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How do I change the address on my account?

The address on your WorldRemit account must be your full residential address.

If you have made a mistake when registering (for example you may have mistyped your address), please contact customer service who will be able to help. You can find our contact details here

If you have moved house, your address will need to be updated. In this instance, please contact customer service who will be able to help. You can find our contact details here

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How do I change the send country on my account?

The send country on your WorldRemit account must be the country you currently live in. You cannot change the send country unless you have moved to a different country permanently. If you have moved country, please contact customer service who will be able to help. You can find our contact details here

If you have made a mistake when registering (for example you may have chosen the incorrect country), please contact customer service who will be able to help. You can find our contact details here

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How do I change the e-mail address on my account?

If you wish to change the e-mail address on your account, please contact customer service who will be able to help. You can find our contact details here

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How do I change the password on my account?

If you have forgotten your account password for the website, please follow the below steps.

Step 1. Navigate to; https://www.worldremit.com/

Step 2. Click ‘Login’

Step 3. Click ‘Forgotten Password?’

Step 4. Enter your e-mail address and click ‘Send’

Step 5. Check your e-mail account for the e-mail from us. This will include a link to click.

Step 6. Click the link, and you will be guided through the process of setting up a new password.

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How do I change the PIN on my account?

When you first use the WorldRemit app on both Android and IOS, you will be asked to set up a PIN in order to secure your account. If you have forgotten the PIN, please follow the below steps to set up a new one. This process is the same on both Android and IOS devices.

Step 1. Open the app

Step 2. Click ‘Forgot?’

Step 3. Enter your e-mail address and password

Step 4. Click ‘Log in’

Step 5. You will be prompted to select a new PIN

If you don’t remember your password either, you can reset this during the process by clicking ‘forgot?’ on the screen at Step 3.

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Can I have multiple accounts with WorldRemit?

At the current time we can only permit one account per customer.

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Can I have a joint account with WorldRemit?

We do not permit joint accounts or multiple account holders at the current time. Each customer must create their own individual account.

This is because we need to ensure we are completing necessary identity checks on every individual who uses WorldRemit.

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How do I close my account with WorldRemit?

If you would like your WorldRemit account to be disabled, please contact customer service who will be able to help. You can find our contact details here

Should you change your mind, you can always reactivate your account by contacting us too.

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How do I delete my transaction history with WorldRemit?

By law WorldRemit are required to keep full records of our customers transaction history. This means we cannot remove or delete entries from this.

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What is your complaints process?

We understand that sometimes our service may fall short of your expectations and that you may wish to file a complaint. The email address for complaints is customerservice@worldremit.com. Please also refer to the section of your terms and conditions titled “Complaints” for a fuller description of the complaints process for your jurisdiction.

Alternatively, if you live in a country of the European Union, you can refer your complaint to the Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr (please enter customerservice@worldremit.com as our email address). Please note that if you use the ODR platform your complaint will be redirected to the Financial Ombudsman Service and therefore you may prefer to contact the Financial Ombudsman Service directly instead.

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