Every customer must have their individual WorldRemit account.
How do I change the name on my account?
The name on your WorldRemit account must be your full legal name as it appears on your government-issued photo ID.
If you have made a mistake when registering (e.g., your name is misspelt), contact us.
How do I change the date of birth on my account?
The date of birth on your WorldRemit account must be the date of birth as it appears on your government-issued photo ID.
If you have made a mistake when registering (e.g., you mistyped your date of birth), contact us.
How do I change the address and telephone number on my account?
The address on your WorldRemit account must be your full residential address. To change your phone number or home address, log in on our app or website and go to My details.
If you no longer have access to the phone number on your records, contact us.
How do I change the 'send country' on my account?
The ‘send country’ on your WorldRemit account must be the country where you currently live. Do not change the ‘send country’ unless you have permanently moved to a different country.
If you have moved to a new country or made a mistake while registering (e.g., you chose the wrong country), contact us.
How do I change the e-mail address on my account?
To change the e-mail address on your account, log in to our app or website and visit My details.
If you have any trouble doing this, contact us.
How do I change the password on my account?
If you cannot remember your account password for the website:
1. Go to Login on the WorldRemit website
2. Click on ‘Forgotten password?’
3. Enter your e-mail address and click ‘Send’
4. Check for an e-mail from us – this will include a link
5. The link will take you through the process of setting up a new password
How do I change the PIN on my account?
When you first use the WorldRemit App on Android or iOS, you will be asked to set up a PIN to secure your account. If you have forgotten the PIN:
1. Open the App
2. Click ‘Forgot?’
3. Enter your e-mail address and password
4. Click ‘Log in’
5. You will be prompted to select a new PIN
To reset your password, click on ‘Forgot?’ on the screen at Step 3.
Can I have multiple WorldRemit accounts?
We only permit one account per customer at the moment.
Can I have a joint WorldRemit account?
We do not permit joint accounts or multiple account holders at the moment. Each customer must create their own individual account.
To keep services secure, we need to be able to check the identity of every individual who uses WorldRemit.
How do I close my WorldRemit account?
To disable your WorldRemit account, contact us.
If you change your mind, you can also re-activate your account by contacting us again.
How do I delete my WorldRemit transaction history?
WorldRemit is legally required to keep full records of our customers’ transaction histories. That means we cannot remove or delete transaction history entries.
How do I make a complaint?
If you are not happy with the service you have received from WorldRemit, please contact us in the first instance. We will get back to you as soon as possible - kindly wait for our response.
We hope to rectify the situation efficiently. But in case you wish to escalate your complaint after receiving our written response or offer, please refer to the ‘Complaints’ section of your Terms and Conditions. This will describe the complaints process in the jurisdiction where you live.
UK, EU and US complaints
If you live in the UK and are not satisfied with our final response to your complaint, you can refer your complaint to the Financial Ombudsman Service (FOS).
If you live in the European Union, you can find options to resolve your complaint on the Online Dispute Resolution (ODR) platform. If you are asked, we are based in the UK.
You may be asked for a reference number or details of your correspondence with WorldRemit. You can use firstname.lastname@example.org as our email address.
If you live in the US, go to the File a complaint - USA page.