Managing my account

Every customer must have their own individual WorldRemit account. 


How do I change the name on my account?

The name on your WorldRemit account must be your full legal name as it appears on your government-issued photo ID.

If you've made a mistake when registering (e.g., your name is misspelt), please contact us.

How do I change the date of birth on my account?

The date of birth on your WorldRemit account must be the date of birth as it appears on your government-issued photo ID.

If you've made a mistake when registering (e.g., you mistyped your date of birth), please contact us.


How do I change the address and telephone number on my account?

The address on your WorldRemit account must be your full residential address. If you need to change your phone number or home address, you can update them on our app by visiting the My Details section.

If you don't have access to the phone number on your records, please contact our customer service team. You can find our contact details here

How do I change the 'send country' on my account?

The ‘send country’ on your WorldRemit account must be the country where you currently live. Don't change the ‘send country’ unless you have permanently moved to a different country.

If you have moved to a new country or made a mistake while registering (e.g., you chose the wrong country), contact us.

How do I change the email address on my account?

To change the email address on your account, log in to our app and visit My details.

If you have any trouble doing this, please contact us.


How do I change the PIN on my account?

When you first use the WorldRemit app on Android or iOS, you'll be asked to set up a PIN to secure your account. If you've forgotten the PIN:

1. Open the app

2. Click ‘Forgot?’

3. Enter your e-mail address and password

4. Click ‘Log in’

5. You'll be prompted to select a new PIN

To reset your password, click on ‘Forgot?’ on the screen at Step 3.


Can I have more than one WorldRemit account?

We only permit one account per customer at the moment.

Can I have a joint WorldRemit account?

We don't permit joint accounts or multiple account holders at the moment. Each customer must create their own individual account.

To keep services secure, we need to be able to check the identity of every individual who uses WorldRemit.

How do I close my WorldRemit account?

To disable your WorldRemit account, please contact us

If you change your mind, you can also re-activate your account by contacting us again.

How do I delete my WorldRemit transaction history?

WorldRemit is legally required to keep full records of our customers’ transaction histories. That means we cannot remove or delete transaction history entries.

How do I make a complaint?

If you're not happy with the service you've received from WorldRemit, please contact us. We'll get back to you as soon as possible - so kindly wait for our response.

We hope to rectify the situation efficiently. But in case you wish to escalate your complaint after receiving our written response or offer, please refer to the ‘Complaints’ section of our Terms and Conditions. This describes the complaints process in the jurisdiction where you live.

UK, EU and US complaints

If you live in the UK and aren't satisfied with our final response to your complaint, you can refer your complaint to the Financial Ombudsman Service (FOS).

If you live in the European Union, you can find options to resolve your complaint on the Online Dispute Resolution (ODR) platform.

You may be asked for a reference number or details of your correspondence with WorldRemit. You can use dataprivacy@worldremit.com as our email address. 

If you live in the US, go to the File a complaint - USA page.

A fast and secure way to send money on the go

Download our app for free to send money online in minutes to over 130 other countries. Track your payments and view your transfer history from anywhere.

Black and white Download on the App Store buttonBlack Google play store button
An image of an iPhone and Android smartphone with the WorldRemit app displayed on the screen