Live Updates

Keep up to date with the latest service information here.

 


A quick fix...on 20th June our website and app will be offline between 1am and 2am GMT

On June 20 between 1am GMT and 2am GMT we’ll be doing some essential work to make sure we continue delivering a great service for you. 

During this time both our app and website will be offline.

We understand this is inconvenient, but we’ll do everything we can to be back online within the hour. 

Our Customer Service teams will be available but won’t be able to check transactions.

@WorldRemitHelp on twitter will have the latest updates for you on the day.

Updated: 17th June 2021
Status: Applies 1am to 2am GMT on 20 June


Cash pickup in Colombia - possible delays

Protests in Colombia may cause disruption for cash pick up from both banks and other pick up locations throughout the country.

Please ask the person who’s picking up the cash you sent to check the situation locally as some locations and banks might be open for shorter hours, or closed at the moment.

Updated: 17th June 2021
Status: Ongoing


International transfers to MTN business mobile money are no longer permissible.

Our local partner, MTN Ghana, has implemented a change in their processes which means international remittances cannot be credited to mobile business accounts.

Please ensure that you are sending to a personal mobile money account before creating a transfer to an MTN account in Ghana.

For more information on services to Ghana visit our FAQs here.

Updated: 17th June 2021
Status: Ongoing


Bank Transfers to Nigeria in US Dollars

Please be aware that if your recipient does not have a USD bank account, the bank may automatically create one when the recipient receives an international transfer.

For more information on this click here.

You can also send money via cash pickup in US Dollars to these locations.

Updated: 17th June 2021
Status: Ongoing


Some Nigerian cash pickup locations are only paying out in multiples of $10

Due to availability of notes at some pickup locations, recipients may encounter difficulties collecting their exact amount. For example, if they were sent $155 the recipient might only be able to pick up $150.

Recipients can try alternative pickup locations where there may be better availability.

Read more about how you can solve this issue here.

Updated: 17th June 2021
Status: Ongoing


COVID-19 Support

Our customer support team is always happy to help. We thank you in advance for being polite and respectful to our colleagues during this challenging time.

Due to COVID-19 safety measures we're operating with less support team members. We request that you do not call unless you have a live transaction. You must read our FAQs which are updated regularly for more information.

Read more about the impact of COVID-19 on our services here.

Updated: 17th June 2021
Status: Ongoing

FAQs