Our website and apps are specifically designed to ensure we are protecting your account from unauthorised login attempts. We implement strict verification processes to ensure that we fully identify all of our customers. This makes sure we protect genuine people and deter criminals. We have teams dedicated to the monitoring of customer accounts and transactions for signs of unusual activity.

We are required by law to verify all of our customers. The type of verification we will need can be different depending on the amount that you are sending, and which country you are sending from. This is because each country you can send from will have different laws that WorldRemit need to abide by. Usually, we will only be required to check your name, address and date of birth. However, in some circumstances, we may also require further information in order to comply with our regulatory obligations. This can include the purpose of your transfer or source of funds for example. We will contact you if we require anything from you, so please ensure you check your emails regularly after you’ve created your transfer.

In more than 90% of cases, transfers sent to Rwanda using WorldRemit are ready in minutes. This means that funds have been sent to our local partner and are ready for collection by your recipient, or to be credited into their bank account or mobile wallet. This time frame will vary based on the country you are sending to and the pay-out method you have chosen, but the expected delivery time will always be displayed to you before you make a payment. Although we aim to complete transfers within the estimated time frame given, actual delivery time can be influenced by a range of factors including mandatory verification checks on you or your recipient, third party opening and operating hours, or the accuracy of recipient information provided at the time of transfer.