In some cases we are able to cancel a transaction that you have made and request a refund.
Please select a question from the list below to jump to the relevant section.
- How do I cancel a transaction that I've made?
- How long does a cancellation take?
- How long does a refund take?
- Can I recall a paid transaction?
- Why are recalls not guaranteed?
- What is the refund time for my payment method?
How do I cancel a transaction that I've made?
If you wish to cancel a transaction you have made, please contact WorldRemit as soon as possible. Some paid transactions may not be able to be recalled, so it is important you contact us as soon as possible to minimise this possibility.
You can find our contact details here
How long does a cancellation take?
Transactions are usually cancelled within 24 hours of the request.
How long does a refund take?
Once the transaction has been cancelled, a refund usually takes up to 7 working days to be credited back to you. This can, however, vary dependent upon the payment method and provider you have chosen.
Can I recall a paid transaction?
n some circumstances we are able to attempt to recall a paid transaction, but this is not always guaranteed.
If you have sent money to a recipient and entered an incorrect Mobile Money wallet number or account information for example, we may attempt to do this for you. Please contact WorldRemit as soon as possible if you think you may need to recall a transaction.
Why are recalls not guaranteed?
To attempt a recall of funds we have to contact the recipient to request authorisation to debit them.
If the recipient does not give authorisation, we are unable to recall the funds. This can also be the case if the recipient has cleared their account balance as some accounts do not permit negative balances.
What is the refund time for my payment method?
For more information on the refund time for your particular method of payment, please follow the links below.
- Card (debit, credit and prepaid)
- Bank Transfer
- Android Pay
- Apple Pay