My details need to be verified or updated
We need to verify all customer details. If your details are not up to date your transfer could be delayed.
Sometimes, transfers may be held either by us or our partners to comply with relevant regulations. We may also need to ask for additional information.
If this is the case we will contact you, either by email or by phone. To avoid any delay in processing your transfer, please check your emails regularly.
If you’ve sent using the WorldRemit Wallet, please have a look at our Wallet FAQs here.
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