Identity Verification
WorldRemit is required by law to verify its customers. For more information on our verification processes and policies, click on the links below.
Why does WorldRemit need to verify me?
As a financially-regulated company, we are required by law to verify all of our customers.
Verification will depend on where you are sending from and how much because each country has its own laws.
Usually, we’ll only need to check your name, address and date of birth. Sometimes we may also require further information, like the purpose of your transfer or the source of your funds.
We’ll contact you if we need anything from you after your transfer, so please check your emails.
What is identity verification?
We’re required by law to ask for ‘identity verification’ for all of our customers. Usually, this involves collecting a copy of a government-issued ID document from you.
How long does ID verification take?
The majority of checks happen within 5 minutes after you submit your documents, but please allow for up to 24-48 hours for completion. We’ll get in touch if we need anything else.
Is there anything I need to know before I upload my ID?
When submitting your ID, please make sure that it's a high-quality photo or scan of a valid government-issued ID showing the following:
Document number
Your photo
Your full name
Your date of birth
Expiry date
Place of issue (if any)
Full machine-readable zone (the two lines of letters and numbers at the bottom of the document) if present
The full name and date of birth must match the details on your WorldRemit account.
If any details do not match, please contact the WorldRemit Customer Service team to have your details amended. For more information on this, see the "My Account" page.
What types of ID can I use?
Which documents do we accept?
National ID should be issued in the country that you're sending from. Please show the front and back of the ID card. The document number must be visible, and there should be no glare.
Passport - All four corners of the document must be visible, and it should show the following:
your photo
your full name*
date of birth
Driving Licence - (Please note: this form of ID is only accepted if you’re outside the EU). This must be in high resolution and should show the following:
expiry date
place of issue
full machine-readable zone (the 2 lines of letters and numbers at the bottom of the document) if present
*Must match the details on your WorldRemit account
We may need additional verification documents, depending on where you’re sending from and amount sent, due to differing laws by country. Please click for more information about sending from the following locations:
What is address verification?
Address verification only applies to customers sending money from New Zealand:
We’ll contact you by email if we need to verify your address. You’ll need to reply to the email with your address document as an attachment.
When submitting your proof of address, please ensure that it is a high-quality photo or scan of a valid document showing the following:
Your full name (It must match the name that appears on your WorldRemit account.)
Your full home address (This can’t be a PO address or an office/workplace address. It also must match what appears on your WorldRemit account.)
The date of issue (This should not be more than 3 months old.)
A logo or clear name of the sender (This should appear on all official bills or statements as a letterhead.)
The name and address on the document must match the details on your WorldRemit account.
If any details do not match, you can update them on our app by visiting the ‘My Details’ section. For more information on this, see the My Account section of the WorldRemit FAQs.
What types of documents can I submit for address verification?
ID documents we can usually accept for address verification include:
Utility Bill
This can be a gas, electricity, water or insurance bill
Please note: we can’t accept mobile phone bills and the bill must be no older than 3 months
Driving Licence
This must show your address and must be in date
Bank statement
This must be no older than 3 months
If your document is not accepted, it could be for several reasons. Some of the reasons your documents can’t be accepted are:
The date
If the document is older than 3 months
The details on your document
The details (including name and address) on the document don’t match your WorldRemit account
The details aren’t for your home residence, but a PO Box or workplace
The document type
The type of document may not be one we can accept (for example, a mobile phone bill)
What happens to my personal information after I upload it?
We’re required by law to verify all of our customers. Your information and/or documents are stored on our secured servers. We only use these when completing our Know Your Customer (KYC) checks.
You can read more about our privacy policy and how we use your information here.
Why are you asking me to resend documents?
Sometimes we need customers to resend documents. This might be because the original ID/selfie wasn’t clear or we need an additional document.
To upload additional documents, such as a photo ID or proof of address, simply click on the link in the email we’ve sent you.
Please ensure that your documents are high-quality and that all details match what’s on your account.