Your most-asked questions about WorldRemit answered

What is a WorldRemit referral code?

Our referral code is a part of our Refer a Friend programme (different from a 'promo code').

Are you already a customer?

For every friend that you introduce to WorldRemit that signs up using your unique referral code and sends the specified minimum amount, we'll send you both a reward voucher. You can share your referral code with as many friends as you like.

Are you new to WorldRemit?

If your friend (who's already a WorldRemit customer) shares their referral code with you, then use it when you're signing up. That way we can link your accounts and make sure you both get your reward.

Find out more information about Refer a Friend here.

How do you send money with WorldRemit?

To send money with WorldRemit, you need:

• An internet connection

• A computer, laptop, tablet or smartphone

• A WorldRemit account

• Your own bank account, or debit/ credit card for payment

• Your recipient's details

During the process of creating your transaction, you'll be prompted to choose the receiving country and your desired service (cash pickup, mobile money, bank transfer, etc.). Then click pay, and it's done!

How do you receive money from WorldRemit?

Depending on the services available in your country, you can receive money from your sender in a choice of ways:

• Cash pickup: To claim your transaction, go to a collection point with the reference number you'll be sent and your ID.

• Mobile money: Money is credited automatically to the Mobile money account that sits on your smartphone. Find out more here.

• Bank transfer: Money is credited automatically to your bank account – how long this process takes will depend on where you live and on your bank.

• Airtime top-up: Airtime is credited automatically to your phone.

Whichever service you receive your money from, you and your sender will get an SMS and email once the transfer is complete.

Why was my account disabled?

As a regulated financial entity, we have to follow a set of rules regarding accounts and transactions. Sometimes an account doesn't meet our approval criteria, and we have to disable it. The reasons why an account is closed are different in each case, but generally, it might be because of one of the following reasons:

• You have a duplicate account with WorldRemit.

• We've detected an unusual login attempt and have temporarily deactivated your account to ensure it's you who's using your account.

• Following our initial checks including KYC (Know Your Customer), your account might have been temporarily blocked before we complete verification of your account.

• Your account or transaction didn't meet our terms of use.

We understand that a sudden block is hugely inconvenient. We explain this further in section 5 of our Terms and Conditions.

If your account was disabled, please contact us, so we can help you get it sorted.

Can I use a credit card with WorldRemit?

To pay for your transfer, you can use debit or credit cards issued by Visa, Mastercard or Maestro. However, some credit card issuers might charge you a cash advance fee for the payment.

A cash advance is a fee for withdrawing money from ATMs using your credit card. But some other payments might be considered as a cash advance, too. These include buying foreign currency and, in some cases, making an electronic transfer.

If you're in doubt whether this fee applies to your credit card, ask your bank. Find out more about payments here.

Can I send money to myself with WorldRemit?

Yes. If you're on holiday, studying abroad or working overseas, you can send money or airtime to yourself with WorldRemit.

Collect cash in a nearby shop, pick up funds from a local bank, get an instant transfer to your mobile money account, or top up your phone on the go. The choice is yours.

Can I trust WorldRemit?

Our industry-leading technology protects your money and guarantees it arrives safely every time. We're licensed by government regulators around the world, so you can be sure we meet the highest possible standards.

Where is WorldRemit located?

WorldRemit's headquarters are located in central London, United Kingdom. We have several regional offices around the world. Click here for a list of locations.

The biggest ones include:

• United States (Denver)

• the Philippines (Cebu)

• Poland (Krakow)

• Australia (Sydney)

As an online service, we don't have walk-in locations for our customers. Instead, we have a network of trusted partners who help us to get your money quickly and safely to your recipients. What's more, because we don't have any physical customer locations of our own to pay for, we can pass these savings on to our customers.

So, there you have it – the top questions about us, answered. If you have any more queries, please visit our FAQ section.

Are you ready to send with WorldRemit?

Send money now