Sending money from the West African Economic and Monetary Union (WAEMU)
From 24th June 2022, WorldRemit will not be accepting any new money transfers or airtime top ups from Senegal, Côte d’Ivoire and Burkina Faso.
Transactions sent to Senegal, Côte d’Ivoire and Burkina Faso from senders overseas will continue and are not impacted by this change.
What happens to existing transfers?
Transfers created before 24th June 2022 will be processed as usual, and you will continue to receive SMS and email updates about your transfer’s progress even beyond this date.
If there is a problem with your transfer (for example, your recipient details are incorrect), we will contact you via email. If you are already in touch with us about a past transfer, you can continue to talk to our Customer Care team.
If you wish to amend or cancel your transfer and you are no longer able to access your account via web or app, please contact us via phone.
How can I access my account?
You will be able to continue to access your past transactions and recipient details by logging into your account via the WorldRemit website. However, you will no longer be able to login to the WorldRemit app.
Are transfers to Senegal, Côte d’Ivoire and Burkina Faso impacted?
No, this change affects money transfers and airtime top ups sent from Senegal, Côte d’Ivoire and Burkina Faso only.
Transfers to Senegal, Côte d’Ivoire and Burkina Faso are not impacted by this change.
What happens to my data?
Your data is, and will continue to be, managed securely in accordance with our data privacy policy here. For any queries about managing or accessing your data, please email dataprivacy@worldremit.com.
How can I contact you?
For other questions about this change, please see our Contact Us page.