To file a complaint, please contact WorldRemit Customer Service before contacting your jurisdiction with a complaint.

After first contacting WorldRemit, if you still have an unresolved complaint regarding the company's money transfer services, please direct your complaint to the appropriate contact for your state using the details below:

 

Alabama customers:
Alabama Securities Commission
Address: 401 Adams Ave., Suite 280 Montgomery, AL 36104
Phone: 1-800-222-1253
Website: http://www.asc.state.al.us/
Licence Number: 519

 

For Alaska Residents Only:

If your issue is unresolved by [licensee name & phone number], please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Formal complaints must be in writing, please download the form here: 

https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Formal complaint forms may be submitted via:

  1. Fax:  907-465-1230
  2. Email:  msb_licensing@alaska.gov
  3. Mail:  Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807

If you have questions regarding formal complaints, please call 907-465-2521

 

Arizona customers:
Arizona Department of Financial Institutions
Address: 100 N 15th Avenue, Suite 261, Phoenix, AZ 85007
Phone: 1-800-544-0708
Website: http://www.azdfi.gov/
Licence Number: 0929295
Arkansas customers:
Arkansas Securities Department
Address: 201 E Markham St # 300, Little Rock, AR 72201
Phone: (501) 324-9260
Website: http://www.securities.arkansas.gov/
Licence Number: 43393
California customers:
California Department of Business Oversight
Address: 1515 K Street, Suite 200, Sacramento, CA 95814-4052
Phone: (866) 275-2677
Website: http://www.dbo.ca.gov/
Licence Number: 2533
Colorado customers:
Colorado Division of Banking
Address: 1560 Broadway, Suite 975, Denver, CO 80202
Phone: 303-894-7575
Website: https://www.colorado.gov/pacific/dora/division-banking
Licence Number: 500217
Connecticut customers:
Connectict Department of Banking
Address: 260 Constitution Plaza, Hartford, CT 06103-1800
Phone: 1-800-831-7225
Website: http://www.ct.gov/dob/site/default.asp
Licence Number: MT-1179663
Delaware customers:
Delaware Office of the State Bank Commissioner
Address: 555 East Loockerman Street Dover, DE 19901
Phone: (302) 739-4235
Website: https://banking.delaware.gov/
Licence Number: 019520
District of Columbia customers:
D.C. Department of Insurance, Securities and Banking
Address: 1050 First Street, NE, Suite 801, Washington, DC 20002
Phone: (202) 727-8000
Website: https://disb.dc.gov/
Licence Number: MTR1179663
Florida customers:
Florida Office of Financial Regulation
Address: 200 E. Gaines Street, Tallahassee, FL 32399
Phone: (850) 487-9687
Website: https://www.flofr.com/
Licence Number: FT230000132
Georgia customers:
Georgia Department of Banking and Finance
Address: 2990 Brandywine Road Suite 200 Atlanta, Georgia 30341-5565
Phone: (888) 986-1633
Website: https://dbf.georgia.gov/
Licence Number: 44350
Guam customers:
Guam Department of Revenue and Taxation
Address: 1240 Army Drive, Barrigada, Guam 96913
Phone: (671) 635-7664
Website: https://www.guamtax.com/
Licence Number: 1901433
Hawaii customers:
Hawaii Division of Financial Institutions
Address: 335 Merchant Street, Rm. 221 Honolulu, HI 96813
Phone: (808) 586-2820
Website: http://cca.hawaii.gov/dfi/
Licence Number: HIMT096
Idaho customers:
Idaho Department of Finance
Address: 800 Park Blvd., Suite 200 Boise, ID 83712
Phone: (208)332-8000
Website: http://www.finance.idaho.gov/
Licence Number: MTL-166
Illinois customers:
Illinois Division of Financial Institutions
Address: 100 West Randolph, 9th Floor Chicago, IL 60601
Phone: (888) 473-4858
Website: https://www.idfpr.com/dfi.asp
Licence Number: MT.0000271
Indiana customers:
Indiana Department of Financial Institutions
Address: 30 South Meridian St., Suite 300 Indianapolis, Indiana 46204
Phone: 317-232-3955
Website: https://www.in.gov/dfi/
Licence Number: 25824
Iowa customers:
Iowa Division of Banking
Address: 200 East Grand Avenue, Suite 300 Des Moines, IA 50309-1827
Phone: 515-281-4014
Website: https://www.idob.state.ia.us/
Licence Number: 2014-0108
Kansas customers:
State Bank Commissioner of Kansas
Address: 700 SW Jackson St, Suite 300 Topeka, KS 66603
Phone: 785-296-2266
Website: http://www.osbckansas.org/
Licence Number: MT.0000086
Kentucky customers:
Kentucky Department of Financial Institutions
Address: 1025 Capital Center Drive, Suite 200 Frankfort, KY 40601
Phone: 800-223-2579
Website: http://kfi.ky.gov/Pages/default.aspx
Licence Number: SC305114
Louisiana customers:
Louisiana Office of Financial Institutions
Address: 8660 United Plaza Boulevard, 2nd Floor Baton Rouge, LA 70809
Phone: (225) 925 - 466
Website: http://www.ofi.state.la.us/
Licence Number: 1179663
Maine customers:
Maine Bureau of Consumer Credit Protection
Address: 76 Northern Avenue Gardiner, Maine 04345
Phone: 800-332-8529
Website: https://www.maine.gov/pfr/consumercredit/index.shtml
Licence Number: MD1506
Maryland customers:
If you have a complaint regarding the company’s money transmission activity, The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding the licensee, WorldRemit Corp., license number 1179663, at Commissioner of Financial Regulation, Attention: Consumer Services Unit, 500 North Calvert Street, Room 402, Baltimore, Maryland, 21202, or by telephone at 888-784-0136.
Massachusetts customers:
Massachusetts Division of Banks
Address: 1000 Washington Street, 10th Floor, Boston, MA 02118
Phone: (800) 495-2265
Website: https://www.mass.gov/orgs/division-of-banks
Licence Number: FT1179663
Michigan customers:
Michigan Department of Insurance & Financial Services
Address: 530 West Allegan Street Lansing, MI 48933
Phone: 877-999-6442
Website: https://www.michigan.gov/difs/
Licence Number: MT0019560
Minnesota customers:
Minnesota Department of Commerce
Address: 85 7th Place East, Suite 280 Saint Paul, Minnesota 55101
Phone: 651-539-1500
Website: https://mn.gov/commerce/
Licence Number: MN-MT-1179663
Mississippi customers:
Mississippi Department of Banking & Consumer Finance
Address: P.O. Box 12129 Jackson, MS 39236-2129
Phone: 601.321.6901
Website: http://www.dbcf.state.ms.us/default.asp
Licence Number: 2615
Missouri customers:
Missouri Division of Finance
Address: Truman State Office Building, Room 630 Jefferson City, MO 65102
Phone: (573) 751-3242
Website: https://finance.mo.gov/
Licence Number: MO-20-7354
Montana customers:
Montana Department of Justice Office of Consumer Protection
Address: 555 Fuller Avenue Helena, MT 59601
Phone: 800-481-6896
Website: https://dojmt.gov/consumer/
Nebraska customers:
Nebraska Department of Banking and Finance
Address: 1526 K St #300 Lincoln, NE 68508
Phone: (877) 471-3445
Website: https://ndbf.nebraska.gov/
Licence Number: 1179663
Nevada customers:
Nevada Financial institutions Division
Address: 3300 W. Sahara Ave., Suite 250 Las Vegas, Nevada 89102
Phone: (702) 486-4120
Website: http://fid.nv.gov/
Licence Number: MT11069
New Hampshire customers:
New Hampshire Banking Department
Address: 53 Regional Drive, Suite 200 Concord NH 03301
Phone: (603) 271-3561
Website: https://www.nh.gov/banking/
Licence Number: 19732-MT
New Jersey customers:
New Jersey Department of Banking & Insurance
Address: 20 West State Street, Trenton NJ 08608
Phone: 800-446-7467
Website: https://www.state.nj.us/dobi/index.html
Licence Number: L067808
New Mexico customers:
New Mexico Division of Financial Institutions
Address: 2550 Cerrillos Road, Santa Fe, NM 87505
Phone: (505) 476-4885
Website: http://www.rld.state.nm.us/financialinstitutions/
Licence Number: 1179663
New York customers:
New York State Department of Financial Services
Address: One State Street New York, NY 10004-1511
Phone: (212) 480-6400
Website: https://www.dfs.ny.gov/
Licence Number: 104087
North Carolina customers:
North Carolina Office of the Commissioner of Banks
Address: 316 W. Edenton Street, Raleigh, NC 27603
Phone: 919-733-3016
Website: https://www.nccob.gov/public/
Licence Number: 163600
North Dakota customers:
North Dakota Department of Financial Institutions
Address: 2000 Schafer St # G, Bismarck, ND 58501
Phone: (701) 328-9933
Website: https://www.nd.gov/dfi/
Licence Number: MT102767
Ohio customers:
Ohio Division of Financial Institutions
Address: 77 South High Street 21st Floor, Columbus, OH 43215-6120
Phone: 614-728-8400
Website: https://www.com.ohio.gov/fiin/default.aspx
Licence Number: OHMT115
Oklahoma customers:
Oklahoma Banking Department
Address: 2900 North Lincoln Boulevard, Oklahoma City, Oklahoma 73105
Phone: 405-521-2782
Website: http://banking.ok.gov/
Licence Number: OKDOB001
Oregon customers:
Oregon Division of Financial Regulation
Address: 350 Winter St. NE, Room 410, Salem, OR 97309
Phone: 866-814-9710
Website: https://dfr.oregon.gov/Pages/index.aspx
Licence Number: MTX-30150
Pennsylvania customers:
Pennsylvania Department of Banking and Securities
Address: 17 N. Second Street, Suite 1300, Harrisburg, PA 17101
Phone: 717.787.1854
Website: https://www.dobs.pa.gov/Pages/default.aspx
Licence Number: 52473
Puerto Rico customers:
Commissioner of Financial Institutions of Puerto Rico
Address: 1492 Ave. Ponce de León, San Juan, Puerto Rico 00907
Phone: (787) 723-3131
Website: http://www.ocif.gobierno.pr/index_eng.html
Licence Number: TM-055

Rhode Island customers:
Rhode Island Division of Banking
Address: 1511 Pontiac Avenue Cranston, RI 02920
Phone: (401) 462-9503
Website: http://www.dbr.state.ri.us/divisions/banking/
Licence Number: 20163266MT

 

South Carolina customers:
South Carolina Office of the Attorney General Money Services Division
Address: 1000 Assembly Street Columbia, SC 29201
Phone: (803) 734-1221
Website: http://www.scag.gov/civil/money-services
Licence Number: 1179663

 

South Dakota customers:
South Dakota Division of Banking
Address: 1601 N. Harrison Avenue, Suite 1 Pierre, SD 57501
Phone: 605.773.3421
Website: http://dlr.sd.gov/banking/default.aspx
Licence Number: MT.2090

 

Tennessee customers:
Tennessee Department of Financial Institutions
Address: 312 Rosa L. Parks Avenue, 26th Floor Nashville, TN 37243
Phone: (615) 741-2236
Website: https://www.tn.gov/tdfi.html
Licence Number: 194

 

Texas customers:
Texas Department of Banking
Address: 2601 N. Lamar Blvd Austin, Texas 78705
Phone: 877-276-5554
Website: https://www.dob.texas.gov/
Licence Number: 3114

 

Utah customers:
Utah Department of Financial Institutions
Address: 324 South State Street, Suite 201 Salt Lake City, Utah 84111
Phone: (801) 538 - 8830
Website: https://dfi.utah.gov/
Licence Number: 114

 

Vermont customers:
Vermont Department of Financial Regulation
Address: 89 Main Street, Montpelier, VT 05620 - 3101
Phone: (888) 568-4547
Website: http://www.dfr.vermont.gov/
Licence Number: 100-079

 

Virginia customers:
Virginia Bureau of Financial Institutions
Address: 1300 E. Main St., 8th floor Richmond, Virginia 23219
Phone: (804) 371-9657
Website: https://www.scc.virginia.gov/bfi/
Licence Number: MO-313

 

Washington customers:
Washington State Department of Financial Institutions
Address: 150 Israel Rd SW Tumwater WA 98501
Phone: (360) 902-8700
Website: https://dfi.wa.gov/
Licence Number: 550-MT-93564

 

West Virginia customers:
West Virginia Division of Financial Institutions
Address: 900 Pennsylvania Avenue Suite 306 Charleston, WV 25302
Phone: (304) 558-2294
Website: https://dfi.wv.gov/Pages/default.aspx
Licence Number: WVMT-1179663

 

Wisconsin customers:
Wisconsin Department of Financial Institutions
Address: 4822 Madison Yards Way, Madison, WI 53705
Phone: (608) 261-7578
Website: https://www.wdfi.org/

 

Wyoming customers:
Wyoming Division of Banking
Address: 2300 Capitol Avenue 2nd Floor, Cheyenne, WY 82002
Phone: (307) 777-7797
Website: http://wyomingbankingdivision.wyo.gov/
Licence Number: 7205