Where can my recipient collect the funds in Indonesia?

You can select from one of the following network options when creating a transfer:

  • Bank Negara Indonesia and PT Pos (Indonesian Post Office) network: Collect from any branches of the Bank Negara Indonesia and PT Pos network.
  • Bank Rakyat network: Collect from any branches of the Bank Rakyat network.

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When will funds be available to collect in Indonesia?

Usually within a few minutes.  We may sometimes require further information from you before we can process the transfer in order to comply with our regulatory requirements. We will email you if this is the case.

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What currencies can I send when sending cash pickups to Indonesia?

Indonesian Rupiah (IDR) only.

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How much can I send when sending cash pickups to Indonesia?

  • A maximum of IDR 18,000,000 per transaction when sending through the Bank Rakyat network.
  • A maximum of IDR 25,000,000 per transaction when sending through the Bank Negara Indonesia and PT Pos network.

There may be lower limits depending on the country where you are sending from and the payment method used to fund the transfer. Please see the relevant section in payments for more info.

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What information do I need from my recipient when sending cash pickups to Indonesia?

  • Full name. Please enter your recipient’s full legal name. It must match their valid, government-issued photo ID for them to successfully collect their funds.
  • Address. We need your recipient’s city.
  • Mobile number. We use this to send an SMS notification to your recipient with the transaction reference number which they will need in order to collect the funds. We will also inform them when their funds are ready to be collected.
  • Sending reason. Please indicate whether it is “family or friend support,” “purchase of services,” “property payment,” or “sending funds to self”.
  • Email (optional). We use this to email your recipient with details of the transaction. This is particularly useful in case they have issues receiving the SMS notifications.

Please ensure that all your recipient’s details are correct. Once you make your transaction, it is difficult for us to amend or stop the transfer, although we will always try our best to do so.

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What should my recipient show when collecting funds in Indonesia?

Bank Negara Indonesia and PT Pos network

  • Valid photo ID. This must be one of the following: Indonesian passport, Indonesian driver’s license or government issued ID card
  • Quote "Merchantrade" and the 14-digit transaction reference number. We will notify you and your recipient by email and SMS when funds are ready to be collected and send a transaction reference number. Please quote this when collecting the funds.

 

Bank Rakyat network:

  • Valid photo ID. This must be one of the following: Indonesian passport, Indonesian driver’s license or government issued ID card
  • Quote “Xpress Money” and the 16-digit transaction reference number. We will notify you and your recipient by email and SMS when funds are ready to be collected and send a transaction reference number. Please quote this when collecting the funds.

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