Regulatory Disclosures

Alaska

For Alaska Residents Only: If your issue is unresolved by WorldRemit Corp. (World Remit), License #AK-MT-10095, at telephone: 855-383-7579, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here:

https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807 If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

California

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at: consumer.services@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, One Sansome Street, Suite 600, San Francisco, CA 94104-4428

Colorado

Customer Notice (MO7).pdf

Georgia

WorldRemit Corp. is conducting money transmission in Georgia. If you have a complaint or concern regarding the money transmission services please text or call Customer support at (855-383-7579). For unresolved complaints, you may contact the Department of Banking and Finance for the State of Georgia at: 2990 Brandywine Road Suite 200, Atlanta, Georgia 30341 or by phone at (888) 986-1633.

Florida

WorldRemit Corp. holds a valid and existing license issued by the Office of Financial Regulation for the State of Florida pursuant to Chapter 560 of the Florida Licensing of Money Services Business. If you have any complaints please text or call Customer support at (855-383-7579).

Maryland

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding WorldRemit Corp, license number 1179663 at 500 N Calvert Street, Suite 402, Baltimore, MD 21202, toll–free phone number of the Commissioner- 888-784-0136, website -

https://www.dllr.state.md.us/

Massachusetts

WorldRemit Corp. is authorized to engage in the business of a foreign transmittal agency under Massachusetts General Laws chapter 169. Our license number is FT1179663.

Minnesota

To report fraud or suspected fraud in connection with the money transmission services, please or call Customer support at (855) 383-7579.

New York

WorldRemit Corp. is licensed as a Money Transmitter by the New York State Department of Financial Services.

Pennsylvania

WorldRemit Corp. is a licensed money transmitter by the Commonwealth of Pennsylvania Department of Banking. If you have any complaints, you may contact World Remit Customer support at (855) 383-7579.

Texas

WorldRemit Corp. is licensed under the laws of the State of Texas and by State law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against WorldRemit Corp. should contact the Texas Department of Banking. WorldRemit Corp. engages in money transmission. If you have a complaint, first contact WorldRemit Corp. Customer support at (855) 383-7579. After first contacting WorldRemit Corp., if you still have an unresolved complaint regarding money transmission activity; please direct your complaint to the Texas Department of Banking. Consumers/customers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below: In person or by U.S. mail: 2601 North Lamar Boulevard, Suite 300 Austin, Texas 78705-4294 Telephone: (877) 276-5554 Fax: (512) 475-1313 E-mail: consumer.complaints@dob.texas.gov Website: www.dob.texas.gov

Washington

Entities other than FDIC insured financial institutions that conduct money transmission activities in Washington State, including the sale of payment of money or credit are required to be licensed. If there are questions or concerns regarding a transaction with a licensee please contact the Washington State Department of Financial Institutions at (360) 902-8703 or by mail at: Department of Consumer Services, 150 Israel Road Southwest, Olympia, WA 98504-1200. To file a complaint, please provide: the name of the company, office location, and who you contacted at the company; your name, mailing address, and ten digit phone numbers; and a simple explanation of the problem, with a list of events in chronological order, making sure to include names and dates. Be specific and as brief as possible. For electronic submission, please complete the form found on the website: www.dfi.wa.gov under Consumer Information: File a Complaint.