Cette page est actuellement disponible uniquement en anglais et sera traduite en français dans les prochains jours.

Please click on any of the following links to find out more about sending money using Trustly:

Can I pay by Trustly in my send country?

For more information on what payment methods are available in your send country, please select your region from the list below.

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How much can I send when paying by Trustly?

For more information on what payment methods are available in your send country, please select your region from the list below.

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Why was my Trustly payment declined?

If your Trustly payment declines, the best thing to do is to contact your bank’s payments or authorisation department who will be able to give you more information.

It is unlikely WorldRemit will be able to tell you the reason for a declined Trustly payment so it is always best to go straight to your provider for this information.

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Are there any extra fees for paying by Trustly?

When paying by Trustly there are usually no extra fees other than those stated at the time you make payment.

The exception could be if your bank usually charges for this type of transaction. If this is the case, the charge will vary dependent upon the bank, and is not charged by WorldRemit.

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Can I pay using someone else’s Trustly account?

As a financially regulated company we need to ensure we know the identity of our customers – and this includes the source of the funds they pay with. Because of this, we need the funds to come from your own Trustly account.

In some circumstances we can accept payments from business accounts. We may, however, need to see official documentation that shows you have authority to make payments from these accounts before we will be able to release your transaction. 

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How long does a Trustly refund take?

Once cancellation has been confirmed, a refund will be credited within 2 – 3 working days.

This can vary, however, dependent upon your card issuer. If you need further information on this, please check with your card issuer.

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