Rapports financiers

Stakeholder Engagement

We’re proud to engage with a wide range of different stakeholders in our mission to provide fair, fast and flexible payments. In doing so, we seek to actively consider their interests in our business decisions and actions. Our stakeholders include customers, colleagues, shareholders, communities, network partners and our regulators. 

Here’s some of the ways in which we served these groups in 2020:

Our Customers

We provided an invaluable lifeline to customers who needed to send money to friends and family back home, but were suddenly unable to access traditional bricks-and-mortar’ remittance methods as a result of the Covid-19 pandemic.

Our People

We supported our people across the world, thanking them for their commitment during Covid-19, with the introduction of ‘recharge days’ - giving colleagues additional time to relax during a challenging year.

Our Shareholders

We acquired Sendwave increasing our market share and revenue for the benefit of our shareholders.

Our Local Communities

We supported the communities that we serve in In Nigeria, Kenya, Ghana and Zimbabwe through an entrepreneur training and business booster pack, in coordination with Nest, an African entrepreneur hub.

Our Network Partners

We worked closely with our pay-out partners in Nigeria to maintain a seamless service for customers, following the USD-NGN pay-out conversion mandated by the Central Bank of Nigeria in December.

Our Regulators

We mitigated the risk of Brexit-related disruption for our customers in the UK and EU by reviewing our operational readiness.

Section 172 Statement and Financial Reports

We welcome our responsibilities under s.172 of the Companies Act 2006 to promote the success of our company. Our board of directors has prepared a statement on corporate and stakeholder engagement (the “s. 172(1) Statement”), which has been included in our annual report and financial statements:

  • Download the s.172(1) Statement for Financial Year 2021

  • Download the s.172(1) Statement for Financial Year 2020

  • Download the s. 172(1) Statement for Financial Year 2019



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