WorldRemit announces send licence closure in Uganda

10 May 2022 - As of 6th June 2022, WorldRemit, a leading digital payments platform will not be facilitating any new outbound / send transactions from Uganda. Customers receiving funds in Uganda are not affected by this decision and will be able to continue to receive funds via the WorldRemit service without disruption through the company’s existing partner work.

Any transactions sent from Uganda before 6th June 2022 will be processed as normal, and customers will continue to receive SMS email updates. All users, both senders and receivers, can continue to access past transactions and recipient information, by logging into their account on the WorldRemit website.

A spokesperson from WorldRemit said: “It is our continued goal to ensure we are offering the greatest value for our customers around the world, and to do so, we occasionally have to make difficult decisions that impact a small number of customers. As part of our strategy, we have therefore decided to no longer support outbound money transfers from Uganda, as well as a handful of other countries across the world. Customers in these countries will however continue to be able to receive money through WorldRemit from abroad.”

WorldRemit is a leading global payments company and part of Zepz, a group powering two global payments brands. WorldRemit disrupted an industry previously dominated by offline legacy players by taking international money transfers online - making them safer, faster and lower cost. We currently send from over 50 countries to recipients in 130+ countries and operate in more than 5,000 money transfer corridors worldwide.

For more information, please visit: https://www.worldremit.com/en/faq/send-from/africa/uganda

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About WorldRemit

We are a leading global payments company and, along with Sendwave, part of Zepz, a group powering two global remittance brands. 

We disrupted an industry previously dominated by offline legacy players by taking international money transfers online – making them safer, faster and lower cost. We currently operate in more than 5,000 money transfer corridors worldwide and as part of Zepz, are part of a 1,400 person global workforce.

Sending money with WorldRemit is 100% digital (cashless), increasing convenience and enhancing security. For those receiving money, we offer a wide range of options, including bank transfer, cash pickup, airtime top up and mobile money. 

Backed by Accel, TCV and Leapfrog – WorldRemit’s headquarters are in London, United Kingdom, with regional offices in the United States, Poland, Canada, Australia, Hong Kong, Singapore, Malaysia, the Philippines, South Africa, Somaliland, Uganda, Kenya, Rwanda, Tanzania, Zimbabwe and Belgium.

About Zepz

Zepz Group is the group powering leading global remittance brands: WorldRemit and Sendwave. Since 2021, Zepz Group has been disrupting an industry previously dominated by offline legacy players by reducing the barriers to finance and increasing safety and convenience for users. Every day, Zepz Group and its brands work towards unlocking the prosperity of cross-border communities through finance and technology - driven by the vision of a world that celebrates migrants’ impact on prosperity, at home and abroad.

Zepz Group brands have helped cross-border communities send over $15bn from 50 countries, to recipients in 130 countries in 2022, and operate over 5,000 money transfer corridors worldwide. Zepz Group employs over 1,400 people globally as a remote-first employer, with team members located across six continents.