Iva Kubickova, Content Marketing Executive   17 January 2019

Person collecting cash pick up WorldRemit

We know that there’s an important story behind every transaction that’s sent with us. That’s why our cash pick up service is so easy to manage: so that you can relax in the knowledge that your money will always arrive safely. In fact, more than 170,000 cash pickup transactions are successfully collected from us every month!

To make sure you enjoy an effortless experience with our online service every single time, here we share five top tips to help you prevent (or quickly fix) any hiccups along the way.

1. Know where to find all your pick up information

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Want to keep track of your transactions? Head to our mobile app! If you or your recipient have any questions, it should be the first place you go to check on your transfer.

What information can you find on our app?

1. Transaction status
Find out if your transaction is ready for collection, or if you need to provide any additional information to us.

2. Recipient’s details
Check that you used the correct spelling of your recipient’s name, address and contact details.

3. Cash pick up locations and pay-out network
Get a full list of places where your recipient can collect their money from.

4. Collection reference number
Check the reference that your recipient needs to quote when they come to collect their money.

5. Important dates
You can see the exact date that you created your transfer, when it became available for collection and when it was collected.

Four steps to track your transfer:

• Open your WorldRemit app
• Click on the Transaction history icon
• Select the transfer you want to see
• Click on View collection instructions

2. What each of our cash pickup statuses mean

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Order placed

•    Your transaction was created on our system.
   It is not available for collection at this moment.  
•    You received an email confirming that your transfer was received.

Processing transfer

•    Your transfer is being checked.
   It is not available for collection at this moment.
•    We’ll contact you if any additional info is needed from you.

Available for pickup

•    Hooray! Your transaction can be collected.
•    We sent an SMS to you and your recipient with the reference number and collection locations.

Completed

•    Your recipient has picked up your money.
•    We sent an email and SMS to you and your recipient that the transaction has been collected.

3. Be a perfectionist – at least when it comes to your recipient’s name

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Agents at our cash pick up locations have to make sure that your funds are handed over to the right person. This means that the name on your recipient’s ID has to perfectly match the name that you give us!

What can cause a collection issue?

•    Typing errors
•    Name in the wrong order
•    Missing middle name
•    Name doesn’t match the ID
•    Maiden name used 

Avoid a name mismatch

Before you make a transfer, ask your recipient which ID they want to use for collection (driving license, government ID or passport are widely accepted), and double check that you copy the name precisely.

Tip: Always write your recipient’s name in a Latin alphabet.

What to do when the name is incorrect?

Get in touch with our Customer Service team either by calling or emailing us and we’ll be happy to help!

Tip: Occasionally, your collection reference number might change after we’ve corrected the name change. If this is the case, we’ll let you and your recipient know.

4. Keep your recipients in the loop

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When you’re making your transfer, it’s a great idea to add in a valid phone number for your recipient. And why not include your recipient’s email address? It’s an alternative way to let them know about the transaction, just in case their phone is out of reach.

Why did my recipient not receive your SMS?

Don’t worry! There are a few reasons this might’ve happened:

   Their phone was switched off at the time of creating the transfer.
   Their phone was out of reach, or with poor reception at the time of creating the transfer.
   The service provider of your recipient blocked the automated SMS. If this is the case, your recipient can reach out to their service provider for help.
   The phone number is incorrect.
   The phone number is a landline, not a mobile.

Tip: If your recipient repeatedly doesn’t get an SMS from us, get in touch with us and we’ll be happy to assist

5. Choose the most convenient pay-out network

Our mantra is: 'The more pickup collection points, the better!

In certain countries, we offer more than one pay-out network for you to choose from.

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Make the right choice!

•    On our website, you can check where all of our cash pickup points are located.
•    Click here to see where to collect funds from in your receiving country.

And that’s it! Hopefully, we’ve helped you to pick up some top tips to make sure that your transfer arrives on time, every time!

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