Transfer returned due to incorrect details – what does this mean?
Once you create a transaction, we send it to our pay-out partner in the receiving country. Your recipient’s bank might send the transfer back to us if there are any incorrect details.
If your recipient confirms that all the information is correct or if you’ve successfully created a transaction with the same details not long ago, here are some of the things you can check before you contact our customer support.
1. The account is denominated in a different currency
Besides a few exceptions, we send funds to receiving countries in their local currency. Check the transaction information on your WorldRemit account to make sure you selected a correct currency. Ask your recipient to check this for you.
2. The account is dormant or restricted by the recipient’s bank
Some accounts might be temporarily disabled by your recipient’s bank. Your recipient can check if the account is active.
3. The account is not permitted for international transfers
For example, if you’re sending funds to Colombia, your recipient needs to sign an ‘Abono Automatico’ form, which allows them to receive international transactions. Your recipient can do so by contacting their bank.
4. The amount you’re sending exceeds the limit of the recipient’s account
Your recipient might have a maximum credit limit, you might need to send a lower amount, or your recipient might need to empty some money from their account to make space for your transaction. Some accounts are restricted to receive only a certain amount of funds per a period of time.
And there it is. We hope that we’ve helped you to navigate better all the information about our bank transfers. If you still have a question for us, head over to our FAQ where you can find more details.
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