Iva Kubickova, Content Marketing Executive   15 January 2019

Person withdrawing money from ATM

Besides cash pick up and Mobile money services, we also offer you the traditional way of sending money: bank account transfer.

Every country we send to has its own set of rules and requirements for receiving money, and so we’ve put together a first aid kit to help you with your next bank transfer.

What information do you need from your recipient?

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It’s easy to find out once you log into your WorldRemit account.

If you don’t have your own WorldRemit account, head over to our website or to the app store to change that! It’ll take you only a couple of minutes to register and you’ll be able to create your first transaction right away.

Step number 1 – Basic information

•   Select the country you want to send to
•   Choose bank deposit as the service
•   Sometimes, we’ll ask you to select a ‘Pay-out network’ – so make sure to choose the right bank or group of banks of the pay-out network
•   Fill in the amount that you want to send and click on ‘Send’

Step number 2 – Recipient information  

1. Recipient’s bank details – these are different for each receiving country

•   Bank name
•   Branch name
•   Account number
•   ABA routing number for US recipients
•   Transit number recipients in Canada
•   IBAN and BIC/ Swift for most European recipients
•   Branch state and code for recipients in India

2. Recipient details - the same for each receiving country

•   Full name
•   Address
•   Contact information

To provide you with the fastest service possible, we need your help! Please double check the bank account details with your recipient before you make your next transfer. If in doubt, your recipient can always request account details from their bank.

TIP: Always write your recipient’s name in a Latin alphabet.

Know where to find all your bank account transaction information

We know how useful it is to know exactly where your money is. The best way of checking all there is to know about your transfer, including the current status, is via our mobile app.

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Payment statuses explained

1. Order placed

We’ve received your request to send money abroad.

2. Processed

We’ve completed our checks and sent the transaction to our local partner.

3. It’s with your recipient’s bank

Our local partner has forwarded the funds to your recipient’s bank. The money will be credited into your account within 3 working days from the date next to the transfer status.

FYI: You can find the exact day when the status changed together with each status.

Help, I need to amend or cancel a pending transfer!

As of now, all amendments and cancellations are executed by our customer service team. Why? Most transfers are instant, and we have to evaluate the transaction or contact our local partner to assist with amendment or cancellation.

We recommend you to call us so that we can work on your request as soon as possible. Find our contact details here.

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Transfer returned due to incorrect details – what does this mean?

Once you create a transaction, we send it to our pay-out partner in the receiving country. Your recipient’s bank might send the transfer back to us if there are any incorrect details.

If your recipient confirms that all the information is correct or if you’ve successfully created a transaction with the same details not long ago, here are some of the things you can check before you contact our customer support.

1. The account is denominated in a different currency

Besides a few exceptions, we send funds to receiving countries in their local currency. Check the transaction information on your WorldRemit account to make sure you selected a correct currency. Ask your recipient to check this for you.

2. The account is dormant or restricted by the recipient’s bank

Some accounts might be temporarily disabled by your recipient’s bank. Your recipient can check if the account is active.

3. The account is not permitted for international transfers

For example, if you’re sending funds to Colombia, your recipient needs to sign an ‘Abono Automatico’ form, which allows them to receive international transactions. Your recipient can do so by contacting their bank.

4. The amount you’re sending exceeds the limit of the recipient’s account

Your recipient might have a maximum credit limit, you might need to send a lower amount, or your recipient might need to empty some money from their account to make space for your transaction. Some accounts are restricted to receive only a certain amount of funds per a period of time.

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And there it is. We hope that we’ve helped you to navigate better all the information about our bank transfers. If you still have a question for us, head over to our FAQ where you can find more details.


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