Zepz announces workforce optimisation
16.05.2023 | 2 minutes read
Today, Zepz, the Group powering global remittance brands WorldRemit and Sendwave, is reducing the size of its workforce to centralise areas of expertise across the organisation. This change will impact 420 employees globally.
The decision was an important and necessary step in transitioning from two vast, segmented teams to one dynamic organisation under Zepz, and laying ambitious foundations towards our long-term strategic direction as a portfolio business. Our organisation will be strongly aligned to an efficient approach to growth and scalability, enabling us to expand our footprint as a category innovator and a global FinTech industry leader.
The company has shown consistent and strong growth throughout its history, including achieving operating profitability last year. New customer growth continues to accelerate to 30% overall, and up to 80% in certain areas of Zepz, proving the impact and scalability of Zepz’s value proposition globally.
Looking ahead, Zepz has a clear set of principles to drive greater impact, in line with our customers’ evolving needs:
To implement more dynamic customer growth strategies. We aim to achieve this through M&As, talent collaboration, integration and as necessary, consolidation.
To grow and maintain investment in product innovation and diversification, with the goal of delivering a new standard of customer experience.
To extend Zepz’s services through WorldRemit and SendWave to over 30 additional countries in 2023.
We are excited to operate with a more focused outlook, continuously innovate our offerings with greater efficiency, and evolve the organisation with our customers’ needs top of mind. I want to personally thank those leaving the organisation for the impact, investment and change they helped make at Zepz, and acknowledge the legacy these individuals have made for the business.
Mark Lenhard, Chief Executive Officer at Zepz Group
About WorldRemit
We are a leading global payments company and, along with Sendwave, part of Zepz, a group powering two global remittance brands.
We disrupted an industry previously dominated by offline legacy players by taking international money transfers online – making them safer, faster and lower cost. We currently operate in more than 5,000 money transfer corridors worldwide and as part of Zepz, are part of a 1,400 person global workforce.
Sending money with WorldRemit is 100% digital (cashless), increasing convenience and enhancing security. For those receiving money, we offer a wide range of options, including bank transfer, cash pickup, airtime top up and mobile money.
Backed by Accel, TCV and Leapfrog – WorldRemit’s headquarters are in London, United Kingdom, with regional offices in the United States, Poland, Canada, Australia, Hong Kong, Singapore, Malaysia, the Philippines, South Africa, Somaliland, Uganda, Kenya, Rwanda, Tanzania, Zimbabwe and Belgium.
About Zepz
Zepz Group is the group powering leading global remittance brands: WorldRemit and Sendwave. Since 2021, Zepz Group has been disrupting an industry previously dominated by offline legacy players by reducing the barriers to finance and increasing safety and convenience for users. Every day, Zepz Group and its brands work towards unlocking the prosperity of cross-border communities through finance and technology - driven by the vision of a world that celebrates migrants’ impact on prosperity, at home and abroad.
Zepz Group brands have helped cross-border communities send over $15bn from 50 countries, to recipients in 130 countries in 2022, and operate over 5,000 money transfer corridors worldwide. Zepz Group employs over 1,400 people globally as a remote-first employer, with team members located across six continents.
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