Stakeholder Engagement
We’re proud to engage with a wide range of different stakeholders in our mission to provide fair, fast and flexible payments. In doing so, we seek to actively consider their interests in our business decisions and actions. Our stakeholders include customers, colleagues, shareholders, communities, network partners and our regulators.
Here’s some of the ways in which we served these groups in 2020:
Our Customers
We provided an invaluable lifeline to customers who needed to send money to friends and family back home, but were suddenly unable to access traditional bricks-and-mortar’ remittance methods as a result of the Covid-19 pandemic.
Our People
We supported our people across the world, thanking them for their commitment during Covid-19, with the introduction of ‘recharge days’ - giving colleagues additional time to relax during a challenging year.
Our Shareholders
We acquired Sendwave increasing our market share and revenue for the benefit of our shareholders.
Our Local Communities
We supported the communities that we serve in In Nigeria, Kenya, Ghana and Zimbabwe through an entrepreneur training and business booster pack, in coordination with Nest, an African entrepreneur hub.
Our Network Partners
We worked closely with our pay-out partners in Nigeria to maintain a seamless service for customers, following the USD-NGN pay-out conversion mandated by the Central Bank of Nigeria in December.
Our Regulators
We mitigated the risk of Brexit-related disruption for our customers in the UK and EU by reviewing our operational readiness.
Section 172 Statement and Financial Reports
We welcome our responsibilities under s.172 of the Companies Act 2006 to promote the success of our company. Our board of directors has prepared a statement on corporate and stakeholder engagement (the “s. 172(1) Statement”), which has been included in our annual report and financial statements: