The WorldRemit Wallet offers you a new way to securely send, receive and store money with WorldRemit.
- What is the WorldRemit Wallet?
- How do I get the WorldRemit Wallet?
- What can I do with the WorldRemit Wallet?
- Where is the WorldRemit Wallet available?
- Is my money safe in the WorldRemit Wallet?
- Why hasn’t my recipient received the money I sent to their WorldRemit Wallet?
- How do I use the WorldRemit wallet?
What is the WorldRemit Wallet?
The WorldRemit Wallet is an account that allows customers to easily and securely store, send, and receive funds. Much like a physical wallet, this digital wallet enables a store of money but with added security and convenience. It can be used in-country for local payments, or customers can make use of our international send and receive network if they need to send or receive money overseas.
How do I get the WorldRemit Wallet?
The Wallet is available to anyone with an Android smartphone in Somaliland. It’s part of the WorldRemit App, which is free to download. Just follow the steps described here under ‘How to get the Wallet’. We’re due to make the Wallet available in other countries and platforms, so watch this space for updates.
What can I do with the WorldRemit Wallet?
The Wallet gives customers a wide range of options to manage their money. Users can store, send, receive and withdraw money locally (in country) and globally (across borders), solving many day-to-day payment challenges for people.
Beyond enabling users to conveniently hold funds in US Dollar, money can be sent to people locally, or transfers could be made to any one of over 150 countries. It’s easy: to make a local payment, you can let anyone receive funds by using their own WorldRemit Wallet – they only need an Android smartphone, and you can even send them money before they have downloaded the WorldRemit app. It’s safe and secure for both you and the recipient. If they do not complete the registration using the app, your transfer will be refunded in full.
Alternatively, users can send money locally using any one of our payout options available in country (which typically means being able to send to a bank account, a mobile money account, or sending funds as a cash pick up)*. Withdrawals act in exactly the same way, so it’s up to you how to take funds out. To see how to send money locally (or withdraw funds) in your country, check out the Wallet in the WorldRemit app, or select the country on the WorldRemit website.
To send money from the Wallet internationally, in the app view your Wallet and simply choose which country you are sending to, how you’d like the recipient to receive the money, and how much you’d like to send. Recipients can receive money via all the payout methods we offer in their country (typically allowing recipients to receive money as a cash pickup, bank transfer or a mobile money transfer). To see how your recipient can receive funds go to the home page and select a country you want to send money to.
Wallet holders can also receive funds locally from anyone with a Wallet, or from over 50 countries. Funds are received in USD. Receiving money to the Wallet provides customers with the choice of holding funds there, and at a time convenient to them make payments using the Wallet or withdraw funds to a local bank account, mobile money account or collecting the money as a cash pickup.
*Currently the WorldRemit Wallet is offered only in Somaliland. The only withdrawal method offered in Somaliland currently is through Telesom Mobile Money.
Where is the WorldRemit Wallet available?
The WorldRemit Wallet is currently only available to customers living in Somaliland using Android phones.
We currently only support payments to Telesom numbers. These numbers will start with +252 63.
It will be expanding to other countries and devices soon.
Is my money safe in the WorldRemit Wallet?
Yes! All of our customers’ funds (including yours) are stored under segregated accounts at our banks. As a fully regulated company, your funds are safeguarded as per the Financial Conduct Authority’s requirements, the Electronic Money Regulations 2011 and the Payment Services Regulations 2017.
Why hasn’t my recipient received the money I sent to their WorldRemit Wallet?
If you have sent money to a WorldRemit Wallet, (1) ensure that you are sending to the correct number registered to the Wallet, (2) confirm your recipient is fully registered to the WorldRemit Wallet and (3) ensure they’ve signed up with the telephone number you entered when making the transaction.
If your recipient does has not have a WorldRemit Wallet they will need to register for one to access the funds. We will automatically send them an SMS asking them to download the WorldRemit Android App from Google Play Store. Once downloaded, they will need to follow the steps listed under “How do I get the WorldRemit Wallet?” above.
If your recipient doesn't have an Android phone, or is unable to sign up to the service, please contact customer service with your transaction number.
How do I use the WorldRemit wallet?
You'll find full information on registering for and using the Wallet on our using the WorldRemit Wallet FAQ page.