Transfer paid

My receiver hasn’t got their money

Please check these top reasons why your recipient may not have received their money.

1. Transfer time

You will have received an email from WorldRemit Support stating “your transfer is on its way.” Within the email, it says how long it will take for your transfer to be paid. Please ensure that this time has elapsed.

2. Receiver details

One of the biggest reasons for delayed transfers is incorrect details about the recipient, meaning the funds simply cannot arrive. Make sure you check all details are correct, double-checking with the receiver too.

3. We need something from you

We may require documents, such as the sender’s or receiver’s identification document, or further information about your transfer from you. In this case, you will have received an email from us, or you can check your transfer status to see if we are awaiting an action from you. Where your transfer has been paid but your receiver still has not received the funds, it helps to have a copy of their bank statement or statement from their mobile money account, which you can share with our Customer Care team. The statement must cover from the expected credit date until the present date.

4. Cash pickup When collecting their cash, please check that your receiver:

• Visit the correct payout location. This will be the local partner you chose when you created the transfer, and displayed in the confirmation email we sent to you.

• Uses the correct Pickup Reference Number, which may be different from your WorldRemit transfer number. We send this directly to the receiver.

Still not sure why your receiver hasn’t got their money yet? Our Customer Care team is available 24/7 to assist you.