Common Problems

Transfer problems? Let’s solve it together!

If your money transfer is not proceeding further, chances are it’s something that you may be able to rectify with a few checks. Here’s a list of how you can solve common problems that may come up during your transfer journey.

1. Completing your transfer

• My payment won’t go through

• I don’t understand how exchange rates work

• I need help with sending money abroad

2. Transfer processing

• My money is taking longer to process than I expected

• My transfer has been placed on hold / I’ve been asked to provide additional information

3. Transfer paid

• My recipient hasn’t received their money

4. Transfer cancelled

• I want to cancel my transfer

• I’m still waiting for my refund

5. Getting help

• My WebChat keeps getting disconnected

If your problem isn’t listed here, please refer to our comprehensive FAQs.