Q: Where can my recipient collect the funds in Somalia?

Cash can be collected from any branch of Juba Express .

Q: What information do I need from my recipient to send cash pickups to Somalia?

Full name - Please enter your recipient’s full legal name. It must match their valid, government-issued photo ID for them to successfully collect their funds Address - We need your recipient’s city Mobile number - We use this to send an SMS notification to your recipient with the transaction reference number which they will need in order to collect the funds. We will also inform them when their funds are ready to be collected Sending reason - Please indicate whether it is “family or friend support,” “purchase of services,” “property payment,” or “sending funds to self”. Email (optional) - We use this to email your recipient with details of the transaction. This is particularly useful in case they have issues receiving the SMS notifications Please ensure that all your recipient’s details are correct. Once you make your transaction, it is difficult for us to amend or stop the transfer, although we will always try our best to do so.

Q: What does my recipient need to show when collecting cash in Somalia?

Valid photo ID - For example, passport, national ID card or driving license Quote the 11-digit collection reference number - We’ll notify you and your recipient by email and SMS when funds are ready to be collected and send a collection reference number. Please quote this when collecting the funds

Question 1

Where can my recipient collect the funds in Somalia?

Accepted Answer

Cash can be collected from any branch of Juba Express.

Question 2

When can my receiver collect the funds in Somalia?

Accepted Answer

Funds are usually available to collect within a few minutes. The estimated time for collection depends on branch operating hours. We may also require further information from you to comply with our regulatory requirements before processing the transfer. If so, we will email you promptly.

Question 3

What currencies can I send for cash pickups in Somalia?

Accepted Answer

US Dollars (USD) only.

Question 4

How much can I send for cash pickups to Somalia?

Accepted Answer

A maximum of USD 3000 per transaction to Juba Express
There may be lower limits depending on the country where you are sending from and the payment method used to fund the transfer. Please see the relevant section in Payments for more info.

Question 5

What information do I need from my recipient to send cash pickups to Somalia?

Accepted Answer

Full name - Please enter your recipient’s full legal name. It must match their valid, government-issued photo ID for them to successfully collect their funds
Address - We need your recipient’s city
Mobile number - We use this to send an SMS notification to your recipient with the transaction reference number which they will need in order to collect the funds. We will also inform them when their funds are ready to be collected
Sending reason - Please indicate whether it is “family or friend support,” “purchase of services,” “property payment,” or “sending funds to self”.
Email (optional) - We use this to email your recipient with details of the transaction. This is particularly useful in case they have issues receiving the SMS notifications

Please ensure that all your recipient’s details are correct. Once you make your transaction, it is difficult for us to amend or stop the transfer, although we will always try our best to do so.

Question 6

What does my recipient need to show when collecting cash in Somalia?

Accepted Answer

Valid photo ID - For example, passport, national ID card or driving license
Quote the 11-digit collection reference number - We’ll notify you and your recipient by email and SMS when funds are ready to be collected and send a collection reference number. Please quote this when collecting the funds

Question 7

What if I'm not able to see Somalia as a receive country option on the WorldRemit app?

Accepted Answer

If you are not able to see Somalia as a menu option on the WorldRemit app, you may need to update your app. Simply go to the Google Play store (Android users) or Apple app store (iPhone users), search for WorldRemit and select "Update".

Send cash to Somalia