Send money from Japan

What must I do to start transferring money?

To comply with Japanese government regulations, we need to fully verify all customers sending from Japan. You must go through the verification process as we will be unable to complete your transfer until we have completed ID verification.

How do I pay for my transfer from Japan?

When sending money from Japan, you can pay for your transfer using any of the the following ways:

• Bank Transfer

  • The maximum send amount per 24 hours is JPY 1,000,000

  • The maximum send amount per transaction is JPY 1,000,000

  • If payment is not received within 7 days of the transaction being created, it will be automatically voided.

  • Our Japanese bank details are:

     In English: 

    • Account Name: WorldRemit Ltd

    • Bank Name: Mitsui Sumitomo Banking Corporation (Bank Code 0009)

    • Branch: Head Office (Branch Code 200)

    • Account Type: Savings

    • Account Number: 3712969

    In Japanese:

    • 銀行名: 三井住友銀行 Mitsui Sumitomo Banking Corporation (SMBC)

    • 銀行コード: 0009 Bank Code

    • 支店名: 本店営業部 Head Office

    • 支店コード: 200 Branch Code

    • 口座種別: 普通 Account Type (Savings)

    • 口座番号: 3712969 Account Number

    • 口座名義: ﾜｰﾙﾄﾞﾚﾐﾂﾄﾘﾐﾃﾂﾄﾞ WorldRemit LTD

• Debit cards

  • The maximum send amount per 24 hours is JPY 1,000,000

  • The maximum send amount per transaction is JPY 600,000

  • Please note, we cannot currently accept credit cards from Japan

Click the link for more information on card payments

What is the verification process in Japan

To comply with Japanese regulations we need to fully verify all customers sending from Japan.

As a result, we are required to confirm the following for all customers:

• Full name

• Date of birth

• Residential address

• 12-digit MyNumber (kojin bango)

To do this, we will need a number of documents from you.

1. Government issued photo ID

• Current Japanese passport

• Current Japan Driving Licence

• Current Japan residence permit

2. MyNumber Card or approved alternative

• Please send an image of the back and front of your MyNumber card

• An image of the full page of your Certificate of Residency (juminhyo)

3. ‘Selfie’ photograph

We need to see a live photograph of you taken with a webcam at the time of making a transaction. If you are not able to upload your selfie with the link below, please contact us for further assistance

4. Proof of address

If your ID card (Residence Card / Driver's License / MyNumber Card / Certificate of Residence) has your address on it you do not need to submit a proof of address.

Otherwise, to verify your address we need to see a utility bill. This must not be older than 6 months and the address printed on this must match that on your WorldRemit account. Bills we can accept are: 

• Telephone bill

• Electricity / gas bill

• Water bill

If necessary, we can also accept a National Health Insurance card.

Is there anything else I need to know about sending from Japan?

The type of document we require will vary upon what we need to clarify.

• If you are providing photo ID, it needs to include the following:

  • Your photograph

  • Your full name

  • Your date of birth

  • The expiry date (the documents MUST NOT be expired)

  • The two lines of letters and numbers at the bottom of the document (The MRZ)

• If you are proving proof of address, it needs to include the following:

  • Your full name

  • Your full current residential address

• Please send a high quality image. If the image is unclear we may ask for another copy.

• We need to see the full document including all four corners. If we cannot see the full document we may ask for another copy.

What happens to existing transfers?

Transfers created by 30 November 2026 will continue to be processed as normal. You’ll also continue to receive SMS and email updates about the progress of your transfer.

If there’s a problem with your transfer or you wish to cancel it, please contact us through the WorldRemit app or website. You can reach us by chat or by phone in Japan 050-6862-3679.

What happens to my data?

We’ll continue to manage your data securely in accordance with our Privacy Policy.

If you have any questions about accessing or managing your data, please email dataprivacy@worldremit.com.

How can I contact you?

If you have any other questions about this change, please visit our Contact us page.

How will I receive a refund?

For transfers made on or before 30 November 2026, if the funds have not been paid to the recipient within one week, or if a cash pickup has not been completed within 30 days and the transfer is treated as cancelled, we will ask for your bank account details to process the refund.

WorldRemit will cover any transfer fees and other charges associated with the refund.

The method for fulfilling obligations arising from foreign exchange transactions under Article 61-5 of the Payment Services Act will be as described above.