Customer Complaints


How to make a complaint to WorldRemit

If you have a complaint, let us know and we'll try to fix it. You can make a complaint by contacting us on our 24/7 in-app chat, by telephone, or by post using the contact details on our contact us page here.


How we will handle your complaint

WorldRemit will:

  • Notify you by email that we received  your complaint

  • Request further information from you if required

  • Investigate your complaint, referring to our Terms & Conditions

  • Email you to detail investigation steps explain the outcome of your complaint

We aim to resolve your complaint as soon as possible, and in most cases we will arrange to send you a final response within 10 working days and for complex cases up to 35 days.


If you are still not happy

If you are not happy with our final response, you can escalate to the dispute association for your location. Please find our regional contact details below.

Notice requirements by geography

See our FAQ page for detailed information for each state.

If you have a complaint regarding your money transfer, please contact customer service at +1 701 51 54355.

If your complaint is still unresolved after first contacting WorldRemit, you can initiate an out of court settlement procedure by contacting the Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London, E14 9SR, UK; tel: 0800 023 4567; or complete an online form on its website, https://www.financial-ombudsman.org.uk/contact-us.

If your complaint is still unresolved after first contacting WorldRemit, you can initiate an out of court settlement procedure by contacting the Belgian ombudsman in financial services: Ombudsfin, North Gate II, Boulevard du Roi Albert II, n° 8, bte 2, 1000 Brussels, Belgium; e-mail: ombudsman@ombudsfin.be or complete an online form on its website, https://www.ombudsfin.be, tel: +32 2 545 77 70.

You can also lodge a complaint in another EU country with an alternative dispute resolution organisation which is part of FIN-NET.