How to make a complaint to WorldRemit
If you have a complaint, let us know and we'll try to fix it. You can make a complaint by contacting us on our 24/7 in-app chat, by telephone, by email (complaints@worldremit.com) or by post using the contact details on our contact us page here.
Please include the following:
Your full name
Your user number
Transaction number(s) if your complaint is about a specific transfer
Full details of your complaint
What would you like us to do to remediate
How we will handle your complaint
WorldRemit will:
Notify you by email that we received your complaint
Request further information from you if required
Investigate your complaint, referring to our Terms & Conditions
Email you to detail investigation steps explain the outcome of your complaint
We aim to resolve your complaint as soon as possible, and in most cases we will arrange to send you a final response within 10 working days and for complex cases up to 35 days.
If you are still not happy
If you are not happy with our final response, you can escalate to the Belgian ombudsman in financial services: Ombudsfin, North Gate II, Boulevard du Roi Albert II, n° 8, bte 2, 1000 Brussels, Belgium; e-mail: ombudsman@ombudsfin.be or complete an online form on its website: https://www.ombudsfin.be; tel: +32 2 545 77 70.
You can also lodge a complaint in another EU country with an alternative dispute resolution organisation which is part of FIN-NET.