Mobile money en Colombie

Which mobile money accounts can I send to in Colombia?

You can send to any Daviplata and Bancolombia a la mano mobile accounts. 

The mobile money account must be (1) fully registered, (2) active and (3) enabled for automatic deposits.

When will funds be credited to be credited to mobile money accounts in Colombia?

• Speed: Within 1 working day

We will notify you and your recipient by email when funds are credited. We may sometimes require further information from you before we can process the transfer in order to comply with our regulatory requirements. We will email you if this is the case.

What currencies can I send to mobile money accounts in Colombia?

Colombian Peso (COP) only.

How much can I send to mobile money accounts in Colombia?

• A maximum of USD 600 per transfer (equivalent in COP).

• Your recipient’s Daviplata account can only have a maximum balance of USD 600 (equivalent in COP) at any given moment. Please ensure that your recipient’s account has sufficient capacity for the transfer to be processed successfully. Your recipient can do this by reducing the balance in their account.

• If transfer will bring recipient's mobile money account over the imposed limit, it will be converted to cash and you and your recipient will get email and sms with reference number for collection.

What information do I need from my recipient to send to mobile money accounts in Colombia?

• Full name. Please enter your recipient’s full name. To avoid any delays, the recipient’s name should match the name registered on their mobile money account.

• Address. We need your recipient’s city.

• Mobile money account number:

  • Fully registered and active Daviplata accounts only.

  • Length: 10 digits in total (excluding country code).

• Contact mobile number. We ask for a contact number in case we need to provide any important updates. This can be different from the mobile money account number.

• Sending reason. Please indicate whether it is “family or friend support,” “purchase of services,” “property payment,” or “sending fund to self”. 

Please ensure that all your recipient’s details are correct. Once you make your transfer, it is difficult for us to amend or stop the transfer, although we will always try our best to do so.

What fees does my recipient pay in Colombia?

WorldRemit does not charge your recipient any additional fees for the mobile money transfer. 

However, some local operators may charge them a fee when they withdraw funds as cash. This depends on the mobile operator’s policy and is not determined by WorldRemit.

What if I am a first time DaviPlata customer?

This is a Mobile Money service offered by Banco Davivienda and called Daviplata. It can be activated with any operator in Colombia and works on both smartphones and feature phones, as they can be entered by App or SIM card.

First-time users will need to go to a Davivienda branch to activate their accounts, after which funds will automatically be credited to the account.

Users for the first time may have the option to collect the funds as cash when they complete their registration form.

Banco Davivienda will notify the recipients of these cases. The customer has 15 days to complete the registration/activation and if neither of these cases has been completed, they will reject/cancel the transaction.