Product Manager - Payout Experience

Product Manager - Payout Experience

Who are we?

WorldRemit is changing the way people send money abroad. We’ve taken something complicated and made it simple, so that sending money is as easy as sending a text message  Tap the WorldRemit app or head to  on our website, and your international transfer is made – to a bank account, cash pickup, Mobile Money, or airtime top-up. Founded in 2010, we send international remittances from 50 countries to more than 150 countries and we continue to expand our footprint.

Using WorldRemit is easy because we do the hard part, connecting hundreds of banks, money agents, mobile operators and payment systems around the world. These were never designed to work together, but WorldRemit makes it happen.

WorldRemit has grown - on average - by 50% year on year and is now processing over £3.1bn of remittances on an annualised basis.  WorldRemit’s success, and the size of the market it is operating in, means it has attracted investment from the world’s leading technology and impact investors, Accel, Technology Crossover Ventures (TCV) and Leapfrog with $370m invested to date. We currently employ close to 1,000 employees and have offices in London, USA, Philippines, Poland, Australia, New Zealand, Canada, Japan, Hong Kong and other locations.

The journey is just beginning. We believe in faster, simpler, more accessible money transfers. That means building better products and services for our customers. 

Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen. We aim to attract, retain and develop people that can bring to life our values: 

• Aim high - We dream big, think bold and go the extra mile
• Embrace challenge - We ask questions, start conversations, and always love to learn
• Do what’s right - We act with integrity, building trust in ourselves and in our business

About the Role

WorldRemit is changing the way people send money. We’re building digital services that allow people to send and receive money easily. Most of our customers are hard-working migrants in Africa, Asia and Latin America. We’re always seeking to better serve our customers and find ways to improve our product – this role is to help us deliver important new features and innovation in a highly efficient and fast-paced way.

We hire bright people who can work autonomously and make the right decisions. You could be working on customer facing products, our internal platforms or thinking about how we move money around the world.

As we grow, we are looking for people with a strong background or interest in building world-class developer-friendly APIs, you’re comfortable in dealing with lots of moving pieces; you have exquisite attention to detail, and you’re comfortable learning about new technologies and systems.

As a Product Manager on the Payout Experience team at WorldRemit, you will be developing product requirements and overseeing execution for some of the highest impact initiatives that serve modern developer ecosystems. This role will provide the opportunity to develop the strategy for WorldRemit’s novel developer focussed remittances product and get feedback on your plans directly from WorldRemit’s leadership team.

On a day to day basis, you would spend your time split between meetings with key stakeholders and internal discussions with your engineering, partnerships and operations counterparts.

At WorldRemit, Product Managers help build innovative products for our customers. Product development is an extremely collaborative effort between engineering, design, analytics and customer-facing teams. You’d be joining a team of experienced Product Managers who have a track record of successfully building large-scale business and consumer products that are collectively impacting millions of users around the world.

Responsibilities

As a Product Manager, you’ll:

• Develop a clear, coherent product strategy across your product area that is consistent with the company vision
• You’ll have a strong focus on delivering business value and user value
• You will be instrumental in this exciting time supporting growth to scale for the business
• Own and drive the metrics for your area, helping us identify what success looks like and how to reach it
• Work closely with stakeholders across the business to have a detailed understanding of the problems, opportunities and potential solutions
• Manage stakeholders – you’ll know when to listen, but also have the conviction to deliver hard messages
• Endlessly pursue a deep understanding of the customer, informed through research and data analysis 

Summary of required experience & attributes

• Technical skills e.g., ability to gain an in-depth understanding of software systems, make meaningful contributions to high-stakes discussions on data, integrations or software architecture, etc.
• Strong product sense
• Experience with B2C and B2B online payments or API products is a strong plus
• Experience as a software engineer or solutions architect is a strong plus
• You are a product thinker who loves collaborating across the company with engineering, analytics, operations, design and growth teams
• You can develop strong hypotheses about the direction and growth of our business, learn from customer success
• You have strong written and verbal communication skills with a talent for precise articulations of customer problems
• You have experience managing technical software products from kick-off to ship
• You can turn incomplete, conflicting, or ambiguous inputs into solid action plans
• You obsess about product improvement and can optimise for shipping a portfolio of small, medium and large releases
• You do whatever it takes to make your product and team successful and care about building trust and credibility at all levels

Benefits

• Life assurance of 3 times your salary, should the worst happen.
• Pension scheme offering 8% matched contributions.
• Private medical and dental care plans.
• 25 days of holiday plus bank holidays, rising to 28 after 3 years.
• Free breakfast and fruit every day and Friday 'afternoon tea' drinks and nibbles.
• No formal dress code