Our mission is to make it easier for you to send money home to your family and friends.
To help you make the most of our services, we’ve answered 15 of the most-asked questions about WorldRemit.
Let’s get started!
1. What is the WorldRemit app?
We’re a leading money transfer company, enabling you to send money overseas both on our website and app. Both platforms are easy to use, and you can swap between them as you wish.
Make use of some of our handy features! For example, there’s a feature that allows you to track your transactions, so you’ll always know the exact status of your transfer - wherever you are. Another one allows you to set up an exchange rate push notifications on your phone to ensure you always get the best one. Check out our best features here.
2. What is a WorldRemit referral code?
Our referral code is a part of our Refer a Friend programme (it is not a 'promo code').
Are you already a customer?
For every friend that you introduce to WorldRemit that then signs up using your unique referral code and sends the specified minimum amount, we’ll send you both a reward voucher! You can share your referral code with as many friends as you like.
Are you new to WorldRemit?
If your friend (who’s already a WorldRemit customer) shares their referral code with you, then use it when you’re signing up. That way we can link your accounts and make sure you both get your reward.
Find out more information about Refer a Friend here.
3. What is a WorldRemit account?
To use our service, you must first create a WorldRemit account. With an account, you can send money to your recipients, manage your recipients’ details for future transactions, manage cards and track your pending or completed transfers.
It’s simple to create an account with us and takes only a few seconds. Click here and follow the instructions.
4. Why was my account disabled?
As a regulated financial entity, we have to follow a set of rules regarding accounts and transactions. Sometimes an account doesn’t meet our approval criteria and we have to disable it. The reasons why an account is closed are different in each case, but generally, it might be because of one of the following reasons:
- You have a duplicate account, which we don’t allow.
- We’ve detected an unusual login attempt and temporarily deactivated your account to ensure it’s you who’s using your account.
- Following our initial checks including KYC (Know Your Customer), your account might have been temporarily blocked before we complete verification of your account.
We understand that this sudden block is extremely inconvenient. We explain this further in section 5 of our Terms and Conditions. If your account was disabled, please contact us, so we can help you get it sorted.
5. What is a WorldRemit transfer?
A WorldRemit transfer is simply any transaction that you create using our website or mobile app.
Each transfer has its unique code, which you can find in your transaction history or email/ SMS confirmation. With this code, you can track the transfer or contact our customer service team for assistance.
6. What is WorldRemit’s phone number?
Our customer service teams are in three different time zones (in the UK, US and the Philippines), so we can help customers all around the world at any time. Find a list of our numbers here.
7. How do you send money with WorldRemit?
To send money with WorldRemit, you need:
- An internet connection
- A computer, laptop, tablet or smartphone
- A WorldRemit account
- Your own bank account, or debit/ credit card for payment
- Your recipient’s details
During the process of creating your transaction, you’ll be prompted to choose the receiving country and your desired service (cash pickup, mobile money, bank transfer, etc.). Then click pay, and it’s done! If you want a little bit more guidance, click here.