Iva Kubickova, Content Marketing Executive   20 September 2019

A visual representation of of two people standing in front of each other and one is asking questions and the other one is responding

Our mission is to make it easier for you to send money home to your family and friends.

To help you make the most of our services, we’ve answered 15 of the most-asked questions about WorldRemit.

Let’s get started!

1. What is the WorldRemit app?

We’re a leading money transfer company, enabling you to send money overseas both on our website and app. Both platforms are easy to use, and you can swap between them as you wish.

Make use of some of our handy features! For example, there’s a feature that allows you to track your transactions, so you’ll always know the exact status of your transfer - wherever you are. Another one allows you to set up an exchange rate push notifications on your phone to ensure you always get the best one. Check out our best features here.

Our app is free and available from Google Play and the App Store.

2. What is a WorldRemit referral code?

Our referral code is a part of our Refer a Friend programme (it is not a 'promo code').

Are you already a customer?

For every friend that you introduce to WorldRemit that then signs up using your unique referral code and sends the specified minimum amount, we’ll send you both a reward voucher! You can share your referral code with as many friends as you like.

Are you new to WorldRemit?

If your friend (who’s already a WorldRemit customer) shares their referral code with you, then use it when you’re signing up. That way we can link your accounts and make sure you both get your reward.

Find out more information about Refer a Friend here.

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3. What is a WorldRemit account?

To use our service, you must first create a WorldRemit account. With an account, you can send money to your recipients, manage your recipients’ details for future transactions, manage cards and track your pending or completed transfers.

It’s simple to create an account with us and takes only a few seconds. Click here and follow the instructions.

4. Why was my account disabled?

As a regulated financial entity, we have to follow a set of rules regarding accounts and transactions. Sometimes an account doesn’t meet our approval criteria and we have to disable it. The reasons why an account is closed are different in each case, but generally, it might be because of one of the following reasons:

  • You have a duplicate account, which we don’t allow.

  • We’ve detected an unusual login attempt and temporarily deactivated your account to ensure it’s you who’s using your account.

  • Following our initial checks including KYC (Know Your Customer), your account might have been temporarily blocked before we complete verification of your account.

  • Your account or transaction didn’t meet our terms of use.

We understand that this sudden block is extremely inconvenient. We explain this further in section 5 of our Terms and Conditions. If your account was disabled, please contact us, so we can help you get it sorted. 

5. What is a WorldRemit transfer?

A WorldRemit transfer is simply any transaction that you create using our website or mobile app.

Each transfer has its unique code, which you can find in your transaction history or email/ SMS confirmation. With this code, you can track the transfer or contact our customer service team for assistance.

6. What is WorldRemit’s phone number?

Our customer service teams are in three different time zones (in the UK, US and the Philippines), so we can help customers all around the world at any time. Find a list of our numbers here.

7. How do you send money with WorldRemit?

To send money with WorldRemit, you need:

  • An internet connection

  • A computer, laptop, tablet or smartphone

  • A WorldRemit account

  • Your own bank account, or debit/ credit card for payment

  • Your recipient’s details

During the process of creating your transaction, you’ll be prompted to choose the receiving country and your desired service (cash pickup, mobile money, bank transfer, etc.). Then click pay, and it’s done! If you want a little bit more guidance, click here.

8. How do you receive money from WorldRemit?

Depending on the services available in your country, you can receive money from your sender in a choice of ways:

  • Cash pickup: To claim your transaction, go to a collection point with the reference number you’ll be sent and your ID.

  • Mobile money: Money is credited automatically to the Mobile money account that sits on your smartphone. Find out more here.

  • Bank transfer: Money is credited automatically to your bank account – how long this process takes will depend on where you live and on your bank.

  • Airtime top-up: Airtime is credited automatically to your phone.

  • Wallet: To receive payments to your WorldRemit Wallet first download our app, as the Wallet is a feature of the app. Find out how to register for the WorldRemit Wallet here.

Whichever service you receive your money from, you and your sender will get an SMS and email once the transfer is complete.

9. Where can I collect the cash from my WorldRemit cash pickup transfer?

Once your cash pickup transaction is ready for collection, we’ll send an SMS or email with collection details to both you and your sender. Senders can check the collection details via their account.

We also have lists of collection points for each receiving country available on our website and mobile app. In some countries, we offer more than one cash pickup network – so make sure you’re going to the right one.

10. How do I use promo codes?

We usually have some promotion up our sleeves. So, check out our current promotions here.

To use a promo code, enter the code correctly on the payments page and ensure that you hit 'apply' to see the discount on your fees.

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11. Can I track a WorldRemit transaction?

Yes! With WorldRemit you can always know exactly where your money is. How? By using the tracking feature on our website and our app. Just go to your transactions history and open your transaction to start following your money on its journey.

12. Can I use a credit card with WorldRemit?

To pay for your transfer, you can use debit or credit cards, if issued by Visa, Mastercard or Maestro. However, some credit card issuers might charge you a cash advance fee for the payment.

A cash advance is a fee for withdrawing money from ATMs using your credit card. But some other payments might be considered as a cash advance, too. These include buying foreign currency and, in some cases, making an electronic transfer.

If you're in doubt whether this fee applies to your credit card, ask your bank.

Find out more about payments here.

13. Can I send money to myself with WorldRemit?

Yes. If you’re on holiday, studying abroad or working overseas, you can send money or airtime to yourself with WorldRemit.

Collect cash in a nearby shop, pick up funds from a local bank, get an instant transfer to your mobile money account, or top up your phone on the go. The choice is yours.

14. Can I trust WorldRemit?

Our industry-leading technology protects your money and guarantees it arrives safely every time. We’re licensed by government regulators around the world, so you can be sure we meet the highest possible standards.

15. Where is WorldRemit located?

WorldRemit’s headquarters are located in central London, United Kingdom. We have several regional offices around the world.

The biggest ones include United States (Denver), the Philippines (Cebu), Poland (Krakow), Australia (Sydney) and many others. Click here for details.

As an online service, we don’t have walk-in locations for our customers. Instead, we have a network of trusted partners who help us to get your money quickly and safely to your recipients. What’s more, because we don’t have any physical customer locations of our own to pay for, we can pass these savings on to our customers.

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So, there you have it – the top questions you asked Google about us, answered. If you have any more queries, please visit our FAQ section.

Are you ready to send with WorldRemit?

Send money now