What information do I need from my recipient?
- Full name. To avoid any delays, the recipient’s name should match the name on their bank statement exactly.
- Account number - Metrobank accounts are usually 13-digits long (eg. 0123456789010). However, if your recipient only has a 10 digit number, take the 2nd , 3rd, & 4th digits (eg. 0123456789) and input them at the front of the account number. This will make it 13 digits in total (eg. 1230123456789).
- Mobile number - We use this to send an SMS notification to your recipient informing them that their funds have been credited.
- Email (optional) - We use this to send an email to your recipient with details of your transaction (e.g. in case they have issues receiving the SMS notifications).
PLEASE NOTE: Please ensure that all your recipient’s details are correct. Once you make the transaction, it’s difficult for us to amend or stop the transfer, although we’ll always try our best to do so. However, this could lead to delays.