What will happen after the Reporting Mandate has been completed and submitted?

Once the Reporting Mandate has been completed, your recipient will receive an email confirmation. Our local agent will start processing the transaction shortly afterwards.

The cut off time for processing transactions is 12:00 noon (South African time). If the mandate is completed before the cut off time, the recipient’s account will be credited within 1 working day. Mandates completed after the cut off time will be processed and credited within 2 working days.

Our local agent will guide your recipient through this process and we’ll notify you and your recipient by email and SMS when their funds have been credited.

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