What information do I need from my recipient?

  • Full name. To avoid any delays, the recipient’s name should exactly match the name on their bank statement.
  • Mobile number -We use this to send an SMS notification to your recipient informing them that their funds have been credited.
  • Email. We use this to send an email to your recipient with details of your transaction. Our local partner may also use this to request for additional documentation to comply with regulatory obligations.
  • Bank name
  • Account number
  • Branch code. A universal branch code will automatically appear once a bank has been selected.

IMPORTANT: Please ensure that all your recipient’s details are correct. Once you make the transaction, it’s difficult for us to amend or stop the transfer, although we’ll always try our best to do so. However, this could lead to delays.

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