What information do I need from my recipient?

  • Full name. Please enter your recipient’s full name. To avoid any delays, the recipient’s name should match the name registered on their mobile money account.
  • Address. We need your recipient’s city.
  • Mobile money account number:
    1. Fully registered and active Telesom ZAAD mobile money accounts only.
    2. Length: 9 digits in total (excluding country code). Telesom ZAAD mobile money numbers begin with 63.
  • Contact mobile number. We use this number to send SMS notifications to your recipient when the funds have been credited. This can be different from the mobile money account number.
  • Sending reason. Please indicate whether it is “family or friend support,” “purchase of services,” “property payment,” or “sending fund to self”.

Please ensure that all your recipient’s details are correct. Once you make your transaction, it is difficult for us to amend or stop the transfer, although we will always try our best to do so.

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