What information do I need from my recipient?
- Full name. To avoid any delays, the recipient’s name should match the name on their bank statement exactly.
- Address. We need your recipient’s city.
- Account number
- Bank name
- Branch name
PLEASE NOTE: If sending to a business account (e.g. for school fees), customers must provide the appropriate reference so payments can be identified by the recipient (e.g. invoice number, student name, etc.)
- Mobile number. We use this to send an SMS notification to your recipient informing them that their funds have been credited.
- Email (optional). We use this to send an email to your recipient with details of your transaction (e.g. in case they have issues receiving the SMS notifications).
IMPORTANT: Please ensure that all your recipient’s details are correct. Once you make the transaction, it’s difficult for us to amend or stop the transfer, although we’ll always try our best to do so. However, this could lead to delays.