- Which banks can I send to?
You can send transfers to any bank in Germany.
- What type of accounts can I send to?
You can send to checking, savings, personal and business accounts.
- What currency can I send?
Euros (EUR) only.
- How much can I send?
The maximum amount you can send will be dependent on where you are sending from and the payment method that you choose. Please click here for more details.
- What information do I need from my recipient?
- Full name. To avoid any delays, the recipient’s name should match the name on their bank statement exactly.
- Address. We need your recipient’s city/town.
- Account details. We need your recipient’s:
- Bank name
- IBAN (International Bank Account Number) – This is 22 digits long
- BIC (or SWIFT) – This is 8-11 digits long
- Mobile number – We use this to send an SMS notification to your recipient informing them that their funds have been credited.
- Email (optional) – We use this to send an email to your recipient with details of your transaction (e.g. in case they have issues receiving the SMS notifications).
IMPORTANT: Please ensure that all your recipient’s details are correct. Once you make the transaction, it’s difficult for us to amend or stop the transfer, although we’ll always try our best to do so. However, this could lead to delays.
- How long will it take for funds to be credited?
Usually within 1-2 business days. We’ll notify you and your recipient, by email and SMS, when their funds have been credited.
From time to time, we (or our local partners) may require certain documentation from you in order to comply with our regulatory obligations. We will contact you in such instances but rest assured, we will always endeavor to make this as pain-free as possible. Please note that we cannot complete the transaction without this info.
PLEASE NOTE: The transfer will appear on the recipient’s bank statement as “ENVOY SERVICES”.