What information do I need from my recipient?

  • Full name. Please enter your recipient’s full name. To avoid any delays, the recipient’s name should match the name registered on their mobile money account.
  • Address. We need your recipient’s city.
  • Mobile Money account number: Fully registered and active M-PAISA mobile money accounts only. The number should be 7 digits in total (excluding country code).
  • Contact mobile number. We use this number to send SMS notifications to your recipient when the funds have been credited. This can be different from the mobile account number.
  • Sending reason. Please indicate whether it is “family or friend support,” “purchase of services,” “property payment,” or “sending fund to self”.

Please ensure that all your recipient’s details are correct. Once you make your transaction, it is difficult for us to amend or stop the transfer, although we will always try our best to do so.

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