How long will it take for the Mobile Money to be credited?
For Efectivo-registered numbers, usually within minutes. We’ll notify you and your recipient, by email and SMS, when the Mobile Money has been credited.
For non-registered numbers, your recipient will receive a daily SMS instructing them to register. A registration process is also sent to them and they will have 7 days to register. If your recipient was not able to register within 7days, the transaction will be cancelled.
From time to time, we (or our local partners) may require certain documentation from you in order to comply with our regulatory obligations. We will contact you in such instances but rest assured, we will always endeavor to make this as pain-free as possible. Please note that we cannot complete the transaction without this info.