Where can I send money to?

You can send money and airtime to more than 120 countries with WorldRemit.

Simply visit www.worldremit.com or log in to our WorldRemit mobile app. You can then choose a destination country by selecting the ‘Send To’ drop-down menu.

We add more destination countries and services all the time. If you don’t happen to find the option that you are looking for, please e-mail us at countries@worldremit.com

What services do we offer?

You can send money by bank deposit, cash pickup or Mobile Money. You can also top up airtime on your loved ones’ phones instantly. The options available to you will depend on the destination country you are sending to.

We add more destination countries and services all the time. If you don’t happen to find the option that you are looking for, please e-mail us at countries@worldremit.com

What is the ID verification process?

To comply with Singaporean regulations, we need your full name, date of birth, occupation and residential address. You only need to input this information once, so all subsequent transfers will be much faster.

We will call you on the phone number provided on your account once you have created your first transfer. This is to confirm the details you have entered are correct and to introduce the rest of the ID verification process. It also gives you the opportunity to ask any questions you may have about the service you have selected.

We will need the documents listed below. We’ll e-mail you with the relevant links for you to upload your documents. Alternatively you can e-mail them to us at customerservice@worldremit.com

  • National Registration Identity Card (NRIC)
    • Please upload both sides of your photo ID, showing your full name, date of birth and address.
  • A ‘Selfie’ photograph
    • This needs to show your whole face so we can check this against your ID.

To upload your photo ID or 'Selfie', click here

If you are unable to provide your NRIC, we can accept the following documents:

  • International Passport
  • Employment Pass

AND

  • Utility bill or letter of employment.

Please note; we will need both your passport/employment pass AND a utility bill if you are unable to provide the NRIC.

To upload your documents, please click here

How do I pay for my transfer?

You can pay by debit / credit card or direct from your bank account.

  • By Card (Debit and Credit)

o   At the point of payment on the website or app, simply enter the card details requested and we will do the rest. In the unlikely event that the card payment is unsuccessful, you should check with your card issuer to ensure they are not stopping the payment for any security checks.

o   Please note that at the moment we are not able to process the following cards:

  - DBS Visa Debit Card

  - OCBC Visa Debit Card

  • By Bank Account

o   Log in to your online banking with your account provider.

o   Type in the full amount of the transfer (including any relevant fees).

o   Include your WorldRemit customer number as the reference when transferring the funds. This will help us easily track the funds and ensure there are no delays.

o   Send the funds to….

- Account Name: WorldRemit (Singapore) Pte Ltd

- Bank Name: DBS Bank Ltd (Bank Code: 7171)

- Branch Code: 003

- Account Number: 003-946717-6

o   Funds must be transferred from your own Singaporean bank account. We cannot accept third party payments or funds from other countries.

o   If payment is not received within 3 days of your transaction being created, the transaction will automatically be voided.

 

Once I have sent the payment, how long does it take for funds to get to my recipient?

We aim to get the money to your recipients as quickly as possible, however, it will depend on our security and identity verification checks.

Occasionally we (or our local partners) may require certain documentation from you in order to comply with our regulatory obligations. We will contact you in such instances, but endeavour to make this as seamless as possible.

Once you’ve created a transaction, please check your emails and SMS to see if we require any further documentation or information.

We’ll also send an email and SMS to you and your recipient when the transaction has gone through.

If you have any queries, we’re available 24/7 via chat, email by clicking here

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