Where can I send money to?

You can send money and airtime to more than 120 countries with WorldRemit.

Simply visit www.worldremit.com or log in to our WorldRemit mobile app. You can then choose a destination country by selecting the ‘Send To’ drop-down menu.

We add more destination countries and services all the time. If you don’t happen to find the option that you are looking for, please e-mail us at countries@worldremit.com

What services do we offer?

You can send money by bank deposit, cash pickup or Mobile Money. You can also top up airtime on your loved ones’ phones instantly. The options available to you will depend on the destination country you are sending to.

We add more destination countries and services all the time. If you don’t happen to find the option that you are looking for, please e-mail us at countries@worldremit.com

What is the ID verification process?

To comply with Malaysian regulations, we need your full name, date of birth, occupation and residential address. You only need to input this information once, so all subsequent transfers will be much faster.

We will need the documents listed below. We’ll e-mail you with the relevant links for you to upload your documents. In case you are facing any difficulties, please contact us at customerservice@worldremit.com

  • MyKad
    • Please upload both sides of your photo ID, showing your full name, date of birth and address.
  • A ‘Selfie’ photograph
    • This needs to show your whole face so we can check this against your ID.

To upload your photo ID or 'Selfie', click here

AND

  • Utility bill or letter of employment.

To upload your documents, please click here

How do I pay for my transfer?

You can currently pay by debit card.

  • Debit Card
  • At the point of payment on the website or app, simply enter the card details requested and we will do the rest. In the unlikely event that the card payment is unsuccessful, you should check with your card issuer to ensure they are not stopping the payment for any security checks.
  • Please note, we cannot currently accept credit cards.

 

Once I have sent the payment, how long does it take for funds to get to my recipient?

We aim to get the money to your recipients as quickly as possible, however, it will depend on our security and identity verification checks.

Occasionally we (or our local partners) may require certain documentation from you in order to comply with our regulatory obligations. We will contact you in such instances, but endeavour to make this as seamless as possible.

Once you’ve created a transaction, please check your emails and SMS to see if we require any further documentation or information.

We’ll also send an email and SMS to you and your recipient when the transaction has gone through.

If you have any queries, we’re available 24/7 via chat, email by clicking here

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