- What is Mobile Money?
Mobile Money is an electronic wallet service, available in many countries, that lets users store, send and receive money using their mobile phone.
Its safe, easy electronic payments make Mobile Money a popular alternative to bank accounts. It can be used on both smartphones and basic feature phones.
- What can I do with Mobile Money?
Most Mobile Money services allow users to buy things in shops or online, pay bills and school fees, and top-up mobile airtime. Cash withdrawals can be carried out at any authorised agent.
Mobile Money users can receive international money transfers from family and friends who send using WorldRemit.
- How does Mobile Money work?
Mobile Money stores funds in a secure electronic account linked to a mobile phone number.
To pay a bill or send money to another person, the user selects the relevant service from their phone’s Mobile Money menu. Paying with Mobile Money is just like sending a text message – it’s simple and easy.
For more information on the services available via Mobile Money in your recipient’s country, please check the provider’s website or visit one of their dedicated agents.
- How safe is mobile money?
Similar to a bank account, funds held in a Mobile Money account are protected by local financial regulations. Mobile Money providers and partners like WorldRemit are required to check the identity of their users - making it much harder for fraudsters and criminals to use these services illegally.
Mobile Money services store a record of every transaction and account balance, so even if the phone or SIM card is lost or stolen, the user’s money is kept safe. Additionally, every transaction requires identification in the form of a secret PIN.
For more information on the legal requirements for Mobile Money services, visit the GSMA webpage here.
For more information about the security benefits of Mobile Money in your home country, please visit your local Mobile Money provider’s website.
- Where can my recipient get a Mobile Money account?
Mobile Money is available in more than 80 countries and is especially popular in places where people do not have bank accounts.
Most Mobile Money services are offered by local mobile telecoms operators who have received a license from their national financial services regulator to operate electronic payments services. Some Mobile Money services are offered by banks or other companies.
Registering for a Mobile Money account is easy. Usually the customer needs to visit their local Mobile Money agent and bring a form of identification, such as a valid passport, driver’s license or a government ID.
For further details on how to register for a Mobile Money account in your local country, please visit the website of your local Mobile Money provider. Note that some providers also charge a small fee to set up a new account.
- How do I send money to my friend’s Mobile Money account via WorldRemit?
Before sending money to a Mobile Money service using WorldRemit, please make sure that your recipient has a Mobile Money account. They can register for an account with the provider directly through a local agent or on their website.
To find out if WorldRemit sends money to Mobile Money services in your home country, please check our list of partners.
How it works:
- To start a transfer, the sender needs to download the WorldRemit app for Apple or Android devices. Or they can visit the WorldRemit website
- Select the country you want to send money to, then choose Mobile Money
- Enter the amount you want to send
- Choose how you want to pay for the transfer, e.g. debit or credit card
- Money is added instantly to the recipient’s Mobile Money account
- A confirmation message is sent to both the sender and recipient.
- What is the difference between Mobile Money and airtime?
Mobile Money is a way to store and manage money in an account linked to a mobile phone, similar to a bank account. Mobile Money users can send money to other people, pay bills, and purchase many things, including mobile airtime.
Airtime (also known as talk-time or mobile credit) is used to make phone-calls, send texts, or use data. Airtime cannot be used as money to purchase other items or pay bills, etc.
- How does Mobile Money help increase financial inclusion?
It is estimated that more than 2 billion people around the world are unbanked, meaning they have no access to a bank account or safe place to store their money. These individuals have to rely on cash or informal financial services which are often unsafe, inconvenient and expensive.
Electronic payment services like Mobile Money help reduce these risks by providing a safe and simple way of storing, sending and receiving money. A digital record of every transaction is kept, making it easier to track the movement of money, resulting in less corruption and theft.
In many countries, Mobile Money is recognised by financial regulators and other policymakers as an important way to increase financial inclusion among customers who do not have access to banks or other formal financial services. The World Bank recently noted that electronic payments - including international and domestic remittances - are vital to economic growth in developing countries.
Global initiatives including the G20 Global Partnership for Financial Inclusion, the Bill & Melinda Gates Foundation and the Better than Cash Alliance are working to support governments in extending the use of digital payments to provide greater speed, security, transparency, and cost efficiency for business and consumers.
- Which Mobile Money services does WorldRemit send to?
WorldRemit customers can send money to users of the following Mobile Money services:
Papua New Guinea